Shift Any
Job Code 044323-FT
Full Time
Category Marketing/Sales/Convention Services

CRM Manager


Join the best game in town!

You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too! 

As CRM Manager, you'll manage, maintain, and execute all direct marketing campaigns and offers. Additionally, you'll:

  • Create, distribute, and upload offers to player management system, CRM database, and website.
  • Manage and execute all promotions including rules, purchasing, and customer communications.
  • Create and distribute reports for direct marketing programs, promotions, events, and VIP players.
  • Automate programs and offers whenever possible.
  • Assist with functions associated with maintenance of MotorCity's player database and CRM system(s) which include, but are not limited to, data entry, list checking, proof reading, and customer service inbound calls. 
  • Primary contact with outside vendors in the coordination of direct mail programs and promotions.
  • Perform additional responsibilities as assigned.

What We Offer

MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You’ll enjoy complimentary meals during your shift, vacation time, and your uniforms and their cleaning will be paid for. Plus, there’s free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you’ll find exciting opportunities for professional growth and advancement.

As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.


  • Two years of experience in direct marketing or promotions function as a coordinator, analyst, or manager (or other alternative as deemed appropriate).
  • Associate’s Degree or equivalent experience (or other alternative as deemed appropriate).


If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
©COPYRIGHT Detroit Entertainment, L.L.C., 2015. ALL RIGHTS RESERVED.
All games and promotions described on MotorCity Casino's website are subject to the approval of the Michigan Gaming Control Board and may be changed, modified or cancelled at any time in MotorCity Casino's sole discretion. MotorCity Casino will use commercially reasonable efforts to attempt to post such changes, modifications or cancellations on this page of its website.