City
Las Vegas
State
NV
Shift
Varies
Type of Shift
Full Time
Department
Food & Beverage

Assistant F&B Supervisor

Arizona Charlie’s Boulder (Las Vegas, NV)

Description:

Summary: Ensures exceptional guest service is provided to guests at all times and handles all elevated complaints or concerns. Oversees the restaurant operation during the absence of the manager. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience.


Essential Functions:

  • Monitors staff to ensure outstanding guest service is being provided to guest and handles any guest concerns or complaints
  • Greet the guest in an upbeat and positive manner
  • Escort guests to tables
  • Provide guests with menus and information about the service team
  • Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections
  • Inspect condition and cleanliness of menus to ensure an appropriate amount of menus are available for use in the outlet
  • Inspect the restaurant to ensure all cleanliness standards are being maintained at all times
  • Ensures all cashiering procedures are processed in compliance with accounting standards
  • Handles all voided checks in accordance with accounting procedures, assists servers with expediting problem payments and handles all other cashiering issues
  • Extend courteous departures as guests leave and invite them to return
  • Resolves guest complaints ensuring guest satisfaction
  • Familiar with hotel services and local activities in order to respond to guest inquiries
  • Maintains complete knowledge and comply with all Departmental policies, procedures and service standards
  • Ensures health, safety and sanitation standards are followed at all times
  • Other duties as assigned

Requirements:

Qualifications/Requirements:

  • Minimum one year previous experience performing same or similar job duties
  • Previous supervisory or leadership experience preferred
  • Experience providing high-touch guest service
  • Previous experience exercising sound judgment when dealing with difficult guest situations
  • Ability to manage multiple tasks and remain calm in a very high-paced, hectic environment
  • Accurate money handling and documentation skills
  • Present a professional appearance
  • Ability to effectively communicate in English, both written and verbal
  • High school diploma or equivalent preferred
  • Minimum 21 years of age


    Required Work Cards
  • Alcohol Awareness
  • Health
  • Non-Gaming

    Physical Requirements
  • Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
  • Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces
  • Use tools or equipment requiring a high degree of dexterity 75% of the time.
  • Vision, hearing, speaking and literacy (critical).
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Working inside in a noisy, smoky, and hot or cold environment



    Disclaimer
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.