We are looking for individuals whom exemplify compassion and genuine care of others, team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be an integral part of a great success.  We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience.  We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.  

JOB SUMMARY:  Operate on-property shuttles from parking areas and casino/hotel front entrances.  Follow all Security Department and safety procedures.

SPECIFIC DUTIES PERFORMED:  This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Provide support on-property by driving shuttle vehicles from casino and hotel parking areas to front entrance.
2. Promotes excellent guest relations with Casino and Hotel patrons with assistance boarding and disembarking shuttles and providing general information.
3. Observes and reports safety hazards and unsafe conditions.
4. Creates a comfortable and friendly environment for guests and team members.
5. Safeguard property assets.
6. Complete pre and post-shift checklist of duties ensuring cleanliness, maintenance and operational efficiency of shuttle vehicles.
7. Provide the highest level of ongoing guest service by ensuring that guests’ needs are met satisfactory.
8. Arrives to work on-time, is accountable, professionally dressed and ready to service guests in a friendly, personable manner.
9. Ability to make confident, independent decisions to maximize guest service experience.
10. Flexibility to work weekends, holidays and be on-call.
11. Demonstrates enthusiasm, courtesy, responsiveness and professionalism in our daily work.
12. Adheres to all regulatory, company and department policies and procedures.

                                                                                                  Revised 03/2022

SUPERVISION EXCERCISED:  None.

LICENSE REQUIRED: Must obtain and hold a Class II gaming license while employed and complete an annual background check with TGA.

EXTENT OF JOB AUTHORITY:  Provide safe, on-time professional-level transportation service for casino and hotel guests.  Have an excellent driving record.  Excellent guest service skills and passenger assistance required.  The ability to work with a variety of individuals and personalities in a mature and professional manner at all times.  Authority to report safety hazards or unsafe conditions to uphold the integrity of the casino.

MINIMUM EDUCATION REQUIRED FOR POSITION:  High school diploma or GED equivalent preferred. 

PHYSICAL REQUIREMENTS:  Ability to lift up to seventy five pounds (75lb).  The ability to bend, reach, squat, stand or sit for long periods of time in all types of weather conditions.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION:   Able to learn and follow detailed written and verbal instructions.  Excellent communication and guest relations skills.  Physical ability to perform all job duties.  The ability to remain alert at all times to all surroundings and events.  Good report writing skills.  Must present a driver’s abstract to Human Resources prior to employment and must maintain a clean driving record during the length of employment.  Must be able to pass Legends Casino Hotel internal driving test.   Must be 25 years of age or older.