We are looking for individuals whom exemplify compassion and genuine care of others, team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be an integral part of a great success.  We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience.  We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.  

JOB SUMMARY:  Assist in the Gift Shop providing a high level of guest service to guests and maintains inventory.

SPECIFIC DUTIES PERFORMED:  This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Responsible for the sale, display, pricing and stocking of gift shop items.
2. Provide guest service for shoppers and Casino guests.
3. Operate cash register.
4. Assist the switchboard (PBX) with incoming phone calls.
5. Keep Gift Shop clean and orderly.
6. Prepares month-end inventory according to departmental procedures.
7. Use of POS for Event ticket sales.
8. Participate, collaborate and assist Patron Services by accessing the read only portion of the system to provide guests with current point status for hotel related redemptions.
9. Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
10. Identifies ways to improve workflows and processes to work smarter and increase efficiency.
11. Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
12. Explains the “why” behind the resolution or action for the guest.
13. Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
14. Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
15. Proactively shares guest feedback with management and peers in the spirit of continuous improvement.
16. Seeks to share and improve processes and workflows based on guest feedback.
17. Finds ways to make good use of their strengths and talents.
18. Give the guest every reason to recommend us.
19. Be presentable and approachable by maintaining a professional image.
20. Must demonstrate effective conflict resolution.
21. Must have ability to exercise discretion, when applicable, in accordance with all policies and procedures, to ensure smooth operation of daily activities.

Revised 03/2022

SUPERVISION EXCERCISED:  None.

LICENSE REQUIRED: Must obtain and hold a Class II gaming license while employed and complete an annual background check with TGA.

MINIMUM EDUCATION REQUIRED FOR POSITION:  High school diploma or GED equivalent required. 3 Month cash handling or guest service experience required. 

PHYSICAL REQUIREMENTS:  Must be able to stand or sit for eight (8) hours or longer.  Manual and finger dexterity.  Must be able to bend, reach, squat and able to lift at least twenty five pounds (25 lbs.).

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE FOR POSITION:  Ten-key experience preferred.  Ability to work closely with others and multitask and work in a fast paced environment. Must be able to make correct change. Well mannered.