Job Title:   Sr Property Claim Rep- Cincinnati, OH
04 / 18 / 2014

COMPANY                 Westfield Insurance BUSINESS UNIT     Property Claims
JOB TITLE                 Sr. Property Claim Representative REPORTS TO        Property Unit Leader
JOB CODE                02809 SUPERVISES          N/A
FLSA STATUS          Exempt COMPLETED BY        
Sr. Property Claim Representative Job Summary
Works within significant limits and authority on property claim assignments of higher technical complexity and coordination.  Determines coverage and investigates, analyzes, negotiates and settles claims while delivering quality customer service in a moderate to high volume, moderate complexity work environment. 
Essential Functions(primary functions and/or reasons the job exists in order of importance)
  1. Coverage/Investigation/Liability - Determines whether or not proper coverage exists for the type of claim assigned.  Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on claim resolution.  Monitors ongoing case development for appropriateness.  
  2. Damages - Determines the value of the physical damage of property, automobiles, or injuries through inspections and use of appropriate tools.  Obtains all necessary documentation to support claim evaluation.  Recognizes claim file exposures and escalates appropriately.
  3. Communication - Maintains effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel. 
  4. Customer Service - Ensures customer service excellence.  Responsible for the customer and agent experience associated with assigned claims. 
  5. Reserving/Reporting - In accordance with Westfield’s reserving philosophy, establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience.  Completes appropriate reports so that the current status of the claim is clearly documented at all times. 
  6. Negotiation/Settlement - Within decision making authority, negotiates timely and appropriate settlements with insureds, claimants, vendors, attorneys, and other insurance companies.  Refers claims exceeding authority to appropriate leader or complex claims specialist with recommendations.
  7. Leader Assistance - May assist and direct office staff at Unit Leader direction.
  8. Coach/Mentor - May provide technical guidance and assistance to lower level associates and other functional areas.
Desired Qualifications/Experience/Certification/Education(in order of importance)
  1. Proven ability to handle property claims with exposure up to $75,000.
  2. Five or more year’s equivalent claims adjusting/industry related experience.
  3. Demonstrated strong verbal, written, and interpersonal skills resulting in the ability to communicate effectively with multiple levels within the organization.
  4. Proficient use of various core systems, office and computer equipment and software packages.
  5. Demonstrated conflict resolution experience.
  6. Insurance industry designation such as AIC, SCLA, CPCU, etc.
  7. Bachelor’s Degree or commensurate experience.
Physical Requirements(specific to the role)                                            
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
  • Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
  • Ability to communicate effectively in a collaborative work environment utilizing various technologies such as:  telephone, computer, web, voice, teleconferencing, e-mail etc.
  • Ability to travel as required.
  • Ability to operate an automobile within the parameters of the driving policy.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Member companies of the Westfield Group are Equal Opportunity Employers (M/F/Disabled/Protected Veteran).
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Member companies of the Westfield Group are Equal Opportunity Employers (M/F/Disabled/Protected Veteran).