Job Title:   Service Center CSR CL
04 / 04 / 2014
Columbus
OH

JOB DESCRIPTION:
Westfield is a great place to work for many reasons. You could be one of them.

Westfield Services Inc. is a specialty insurance agency and services firm headquartered in Columbus, Ohio.  We are wholly owned by Westfield Group in Westfield Center, Ohio, although we operate independently of our parent company.

Our employees are a valuable part of the company, and they are treated that way. Our environment fosters personal growth, professional development, community participation and total well-being. Our history of success was built on strong relationships – with our employees, business partners and customers. At all levels of our organization, our employees know how their efforts contribute to our success. They know the value of their contributions and, as a result, can enjoy and fully appreciate the rewards that come with their hard work. In addition, our employees embrace
accountability, act responsibly and support their co-workers’ efforts to succeed.

Customer Service Representative (Commercial Lines) – Columbus, OH

Description: Performs customer service duties including answering customer inquiries, communicating/negotiating with carriers, troubleshooting problems, handling renewals, and offering additional coverages.

Qualifications:
• High school graduate, GED or demonstrated commensurate experience.
• Valid Property-Casualty agent license required within 60 days of employment.
• One year experience in commercial lines.
• Demonstrated experience performing general office support functions.
• Proven ability to handle heavy customer-contact in fast-paced environment.
• Demonstrated excellent oral and interpersonal communication skills.
• Demonstrated solid math skills.
• Demonstrated understanding of general business flows, procedures and systems.
• Demonstrated experience with word processing, spreadsheets, and other standard office automation software packages.
• Proven ability to handle confidential information.

Job Duties (not an all inclusive list):
• Answers inquiries from customers including coverage questions, policy changes, quotes, billing issues, and other issues.
• Takes incoming claims calls and handles appropriately based on type of claim, carrier, etc. 
• Handles certificate requests including related coverage updates, special language requests and underwriting issues.
• Writes new business as appropriate or refers lead back to agency.
• Conducts account reviews periodically.
• Resolves disputes between customers, carriers, agencies and others while keeping appropriate parties informed of progress.
• Enhances/rounds existing accounts with needed additional coverages.
• Writes generally simple bonds for customers as needed.
• Advises agency of critical events, and follows agency’s instructions if within guidelines or procedures.
• Handles renewals, cancellations and non-renewals with care, legally saving all accounts when possible.  Notifies agency if account is unable to be saved.
• Serves as a resource to help members of commercial lines team as needed.
• Responds to company underwriting requests for additional information.
• Documents work with appropriate activities in the management system.
• Fully utilizes carrier software, agency management system and other software tools.
• Proficiently utilizes carrier resources for underwriting guidelines, forms and manuals.
• Maintains knowledge of carrier changes, market trends, products, etc.
• Stays informed of state-specific guidelines and requirements for coverages, underwriting rules, procedures and laws, etc.
• Travels occasionally for agency training and relationship building.
• Attends company and industry training events as required.
• Assists with project work as assigned.
• Performs data entry on accounts as needed.
•  (*) Performs other functions as assigned to support operations.

At Westfield Group, our employees know how their efforts contribute to the success of the company. Join an organization where your work is important, your time is productive, and your contribution is rewarding. We encourage a culture of sharing knowledge, open communication, supporting co-workers, and accountability. Our employees feel good about the work they do and the people they work with. Our compensation and benefits package is designed to enhance our employees’ work/life balance by addressing their need for financial security, personal and professional growth, family involvement, and a commitment to making a difference in their communities. Our Total Rewards package includes 401(k), Pension Plan, Annual Incentive Plan and Education Reimbursement.

To learn more about opportunities available, please visit www.westfieldinsurance.com

Member companies of the Westfield Group are Equal Opportunity Employers (M/F/Disabled/Protected Veteran).

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If you need assistance applying for a job with the online application process because of a disability, please contact the Human Resources department at HRAssist@Westfieldgrp.com. This assistance is limited to those applicants who need help due to a disability.

Member companies of the Westfield Group are Equal Opportunity Employers (M/F/Disabled/Protected Veteran).