JOB TITLE: Claim Analyst
REPORTS TO: Claim Investigation Manager
OVERVIEW OF ROLE: Ensure the customer is serviced first and receives the type of attention that will make them want to continue to do business with Ward while protecting Ward. Grow our business through customer retention while balancing costs by: 1) processing, investigating and resolving cargo loss and damage claims in an accurate and timely manner and 2) providing claim resolution support as assigned.
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed.