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Day Shift
Part Time
Job Description:


Summary Performs wardrobe counter duties including assisting team members with uniform dry cleaning and/or rental orders, documenting requests, and  handling complaints. Participates in weekly cycle counts, and researches all inventory variances.  Responsible for all aspects of wardrobe inventory control, including shipping, receiving, and distribution of owned and rental uniform inventory. Creates, alters, and repairs uniforms and related garments.
Core Scope
  • Wardrobe Front Desk Support – Effectively and efficiently assists guests with garments requests.
    • Assists with uniform dry cleaning and/or rental orders.
    • Documents requests and handles complaints.
    • Receives, sorts, stores, and distributes dry cleaned uniforms and rental program uniforms.
    • Takes accurate body measurements and communicates measurements to Seamstress for accurate alterations.
    • Maintains accurate and organized records and files as assigned.
  • Seamstress/Tailor – Assumes responsibility of sewing, repairing, making, mending and/or altering garments
    • Sorts, inspects, measures and cuts fabric using traditional sewing and tailoring techniques to achieve professional results.
    • Performs hand sewing to make, fashion, repair, or alter garments and linens according to department policies.
    • Measures guest for size, using tape measure or pins, and record measurements.
    • Alters garment join parts, using needle and thread or sewing machine, to form finish garment.
    • Sews buttons and buttonholes to finish garment.
    • Presses garment, using hand iron or pressing machine.
    • Confers with guest to determine type of material and garment style desired.
    • Positions patterns of garment parts on fabric, and cuts fabric along outlines, using scissors.
  • Inventory Control – Maintains inventory level by accurately tracking garments that are distributed and collected.
    • Participates in weekly cycle counts and researches all inventory variances.
    • Maintains inventory levels by accurately tracking uniforms that are distributed and collected, and provides information to Wardrobe Supervisor.
    • Takes accurate body measurements and pulls uniform garments from wardrobe inventory and issues them for alterations or to team members.
    • Tags and/or marks garments as needed.
  • Operate Sewing Machine – Operates industrial sewing machine in order to complete job tasks.
    • Operates industrial sewing machines, changes needles and threads in a safe and efficient manner.
    • Troubleshoots any problems with the sewing machine as applicable.  Coordinates service calls as necessary.
  • Guest Service – Provides top quality guest service.
    • Always greets the guest with a smile, works collaboratively with all Viejas Team Members to develop and maintain a positive relationship in delivering an unsurpassed experience at all times.
    • Responds to inquiries from managers, team members, and the public on a variety of questions, referring more complex questions to the appropriate resource.
    • When on the casino floor, assists guests.
    • Maintains knowledge of current marketing promotions and/or special events.
  • Administrative – Assumes responsibility of related duties as required or assigned.
    • Ensures that work area is clean, safe, secure, and well maintained.
    • Establishes and maintains professional working relations with internal and external guests.
    • Attends and participates in meetings as required.
    • May perform other duties as assigned.
Job Complexity
  • Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.
  • Normally receives instructions on all work.
  • Refers more complex issues to higher level.
  • Under general supervision, applies developed knowledge and skills to complete a wide range of tasks.
  • Interacts with guests and peer groups.
  • Does not provide supervision to others.
Education/ Certification
  • High school diploma or General education degree (GED) preferred.
  • 3 to 5 years of experience in a professional alterations or seamstress/tailor capacity required.
  • 2 years of tailoring experience is required.
Knowledge and Skills
  • Very good verbal and written communication skills.
  • Very good interpersonal skills.
  • Very good organization skills.
  • Working knowledge of computer system and Microsoft Office, Word, and Excel preferred.
  • Must be proficient with standard sewing techniques and procedures.
  • Basic garment construction techniques.
  • Ability to operate an industrial sewing machine and perform routine maintenance.
  • Must be able to use a ruler and read measurements.
  • Ability to pay close attention to detail, multitask, and manage time.
  • Ability to maintain high level of confidentiality.
  • Ability to work in a high pressure, deadline oriented, and fast paced environment.
  • Ability to work a flexible schedule to accommodate company and team members’ needs.
Job Requirements:

see above requirements

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