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Reservation Sales Agent (casual)
on call
Job Description:
  • Room Reservation
    • Answers incoming telephone calls within three rings, responds to guest questions and describes rooms, amenities, and rates.
    • Accurately enters room bookings into central reservation systems.
    • Maintains an inventory of vacancies, reservations, and room assignments.
    • Offers the guest alternative dates, waitlists the guests, and calls back if there are cancelled rooms.
  • Assists with Hotel Check-ins/Check-outs
    • Assists with Front Desk duties such as processing room reservations, guests’ check-ins/check-outs, requests, changes, and cancellations; processing payments and providing changes.
  • Concierge and Guest Service
    • Acts as concierge by supplying guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
    • Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests service needs; and thanks guests with genuine appreciation.
    • Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
  • General Office and Special Projects
    • Makes other reservations such as restaurant, shows, etc.
    • Maintains and organizes work area, Lobby and Front Desk area.
    • Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
    • Attends staff meeting for update on ongoing hotel activities and promotions.
    • Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
    • Notifies Loss Prevention/Security of any guest reports of theft.
    • Ensures that a clean, safe, hazard-free work environment is maintained.
    • Performs all other duties.
  • Works on assignments that are routine in nature.
  • Normally receives instructions on all work.
  • Refers more complex issues to higher level.
  • Under direct supervision, has little or no role in decision making.
  • Failure to follow directions may cause delays in schedules, loss of assets/money, and loss of guests
  • Interacts with internal/external guests and peer groups.
  • None
  • High school diploma or general education degree (GED).
  • 1 to 2 years of related experience and/or training.
  • Guest service experience preferred.
  • Knowledge of Microsoft Office.
  • Ability to type 35 WPM.
  • Ability to learn the hotel/hospitality systems.
  • Ability to effectively communicate with guests and team members verbally or in written form.
  • Detail-oriented, organized, self-motivated, and values teamwork.
  • Ability to multi-task and work in a fast-paced environment.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. 
Job Requirements:
See above job requirements
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