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Front Services Attendant (part-time)
Y11401
HR
Alpine
CA
flex
16-29
None
Part Time
 
Hospitality
 
 
 
Job Description:
 
  • Bell Service
    • Assists guests with their luggage in a timely manner when checking in and upon checking out.
    • Orientates each guest to their room when delivering guests’ luggage.
    • Organizes and stores luggage in a designated area as necessary.
    • Documents luggage tickets with guest name and number of bags.
 
  • Concierge and Guest Service
    • Acts as concierge and answers telephone calls within three rings.
    • Provides guests with directions and information regarding property amenities, services, hours of operations and local areas of interest. 
    • Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests service needs; and thanks guests with genuine appreciation.
    • Answers telephone calls, responds to all guest requests/complaints, and follows through to assure satisfactory outcome and compliance.
    • Builds and maintains relationships with new, regular, and frequent guests in order to cultivate and encourage repeat visits by using their name.
    •  
  •  Assist Valet Service
  • Opens ladies’ doors first.
  • Provides warm and sincere welcome/farewell for all guests including smiling, making eye contact, and using guest’s name. 
  • Provides assistance to all guests when they go in and out of vehicles.
  • Maintains proper control of all guest keys.
  • Documents all tickets with guest name, and walks around each vehicle noting damage.
 
  • General Office and Special Projects
    • Maintains and organizes work area.
    • Partners with and assists other team members to promote an environment of teamwork in order to achieve common goals.
    • Attends staff meeting for update on ongoing hotel activities and promotions.
    • Complies with and follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
    • Notifies Loss Prevention/Security of any guest reports of theft.
    • Ensures that a clean, safe, hazard-free work environment is maintained.
    • Performs all other duties.
  • Works on assignments that are routine in nature.
  • Normally receives instructions on all work.
  • Refers more complex issues to higher level.
  • Under direct supervision from the Assistant Hotel Manager, has little or no role in decision making.
  • Erroneous decisions or failure to achieve results may cause delays in schedules; loss of asset; loss of guests; and safety of our guests and team members.
  • Interacts with guests and peer groups.
  • Does not provide supervision to others.
  • High school diploma or general education degree (GED).
  • CA Driver’s license and good driving record.
  • Three months or more of related experience.
  • Guest service experience.
  • Detail-oriented, organized, self-motivated, and values teamwork.
  • Ability to effectively communicate with guests and team members verbally or in written form.
  • Ability to multitask and work in a fast-paced environment.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
  
 
Job Requirements:
See above requirements
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