SUPERVISOR OF TABLE GAMES FLOOR
Average Hours per Week:
Required Skills Tests:
Responsible for supervising a specified group of table games within the casino pit. Oversees the conduct of the games and enforces compliance with policies/procedures and gaming regulations. Upholds the integrity of the table games and operations as a whole. Evaluates patrons' play by using a player rating system and estimates win/loss records on games. Trains, supervises, and evaluates dealers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Monitors the performance of personnel in order to ensure smooth and efficient gaming operations in accordance with the established rules and procedures of Viejas Casino.
Oversees the specific operation and conduct of guests and team members at the gaming tables.
Assists in ensuring that assigned games are properly staffed and sufficiently equipped.
Works closely with and maintains constant, open, and positive communication with senior management, other casino team members, Surveillance Department, and the Gaming Commission.
Follows proper chain of command and reports all relevant information to the Shift Manager.
Performs the functions needed to open games, including having the cards ready for the incoming dealers and counting the opening bankroll.
Maintains daily casino logs with complete and accurate information. Perform hourly count of their tables. Keep Multiple Transaction Logs (MTLs), Internal Currency Transaction Reports (ICTRs) and paperwork up to date. Ensure tables have been pushed on time.
Calls surveillance when a jackpot needs to be verified. Maintains all jackpot logs. Processes jackpots and issues tax documents according to IRS regulations.
Monitors and evaluates table games operations. Checks table bankrolls and issues fills or credits according to business needs. Recommends adjusting table limits and schedules to fit business needs.
Performs the count prior to the end of each shift.
Observes players' conduct for cheating or use of illegal devices.
Looks for new marketing strategies. Remains abreast of changes in the gaming industry.
Keeps up to date with departmental communications and policy and procedure changes.
Attends biannual Title 31 training, Guest Service Standards training, and any other Management Development classes as required by the Casino.
Assists in resolving guest and team member disputes.
Provides input into the development and administration of policies promoting effective guest service.
Tracks the activity of the VIP Rewards Club players, including their average bet and time played.
Notifies Shift Manager or next Floor Supervisor of anything they need to know with regard to the activity on the floor.
Promotes positive guest relations.
Issues comps according to departmental guidelines.
Participates in special projects as assigned.
May be required to work different shifts.
Practices Viejas Guest Service Standards while performing all duties and responsibilities.
Performs all related and compatible duties as assigned.
Carries out supervisory responsibilities. in accordance with Viejas' policies and applicable laws. Responsibilities include; training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required
Bachelor's degree preferred
1 to 3 years of table games experience required
Table Games Floor Supervisor Certificate preferred
1+ years of experience as a dealer required
Demonstrated managerial/supervisory skills
Knowledge of Class II gaming preferred
Knowledge of table games including Blackjack, Pai Gow, Poker, Mini Baccarat, and all specialty games
Knowledge of NIGC and title 31 regulations preferred
Excellent customer service skills
Excellent verbal and interpersonal communication skills
Ability to resolve problems as they arise and handle situations in an expedient manner
Ability to work in a fast paced, high stress environment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or team members of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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