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Supervisor of Casino Services
Full Time
Guest Service
Job Description:
Supervisor, Casino Guest Service
Become a part of game changing history at the new Viejas Casino and Resort as our Supervisor of Casino Guest Service.  Our growing organization is seeking energetic leaders that have the ability to cultivate and drive its team to achieving our goal of being #1 in our market and delivering on world-class guest service!  We need talented people with a team work attitude, can motivate, teach and coach a diverse group of guest service professionals, and who can solve problems effectively and efficiently.     
Here are some other specifics: 
  • Supervise the day-to-day operations of team members responsible for building and maintaining exceptional relationships with our guests
  • Monitors schedules and staffing to ensure proper coverage at all times
  • Observe, train, coach and document team members’ guest service and technical performance
  • Ensures sales and service goals are achieved and maintained
  • Maintains high visibility on the gaming floor and proactively interacts with guests and team members
Viejas is a 24/7 operation which requires flexibility in schedules of the supervisor role.  Qualified candidates must possess 2 to 4 years previous supervisory/management experience along with good math skills; excellent verbal and interpersonal communication skills; demonstrated knowledge and ability to operate iPods, iPads, or other mobile devices. 
Viejas Casino and Resort is nestled in Viejas Mountain in an unforgettable setting which sets us apart from all the others! We also have a beautiful Viejas Outlet Center which is located right across from the Casino! We take good care of our team members by offering great perks such as rewards and incentives for top-notch performance, career advancements, a variety of discounts, competitive salary, group insurance benefits, paid time off and holiday pay!
Consider joining us by applying at:  www.viejas.comor send your resume to 
Job Requirements:
See above requirements
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