Reservation Sales Agent (Casual)
Average Hours per Week:
Required Skills Tests:
Answers incoming telephone calls within three rings, responds to guest questions and describes rooms, amenities, and rates.
Accurately enters room bookings into central reservation systems.
Maintains an inventory of vacancies, reservations, and room assignments.
Offers the guest alternative dates, waitlists the guests, and calls back if there are cancelled rooms.
Assists with Hotel Check-ins/Check-outs
Assists with Front Desk duties such as processing room reservations, guests’ check-ins/check-outs, requests, changes, and cancellations; processing payments and providing changes.
Concierge and Guest Service
Acts as concierge by supplying guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests service needs; and thanks guests with genuine appreciation.
Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
General Office and Special Projects
Makes other reservations such as restaurant, shows, etc.
Maintains and organizes work area, Lobby and Front Desk area.
Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
Attends staff meeting for update on ongoing hotel activities and promotions.
Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
Notifies Loss Prevention/Security of any guest reports of theft.
Ensures that a clean, safe, hazard-free work environment is maintained.
Performs all other duties.
Works on assignments that are routine in nature.
Normally receives instructions on all work.
Refers more complex issues to higher level.
Under direct supervision, has little or no role in decision making.
Failure to follow directions may cause delays in schedules, loss of assets/money, and loss of guests
Interacts with internal/external guests and peer groups.
High school diploma or general education degree (GED).
1 to 2 years of related experience and/or training.
Guest service experience preferred.
Knowledge and Skills
Knowledge of Microsoft Office.
Ability to type 35 WPM.
Ability to learn the hotel/hospitality systems.
Ability to effectively communicate with guests and team members verbally or in written form.
Detail-oriented, organized, self-motivated, and values teamwork.
Ability to multi-task and work in a fast-paced environment.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
See above requirements
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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