Front Services Attendant (part-time)
Average Hours per Week:
Required Skills Tests:
Assists guests with their luggage in a timely manner when checking in and upon checking out.
Orientates each guest to their room when delivering guests’ luggage.
Organizes and stores luggage in a designated area as necessary.
Documents luggage tickets with guest name and number of bags.
Concierge and Guest Service
Acts as concierge and answers telephone calls within three rings.
Provides guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests service needs; and thanks guests with genuine appreciation.
Answers telephone calls, responds to all guest requests/complaints, and follows through to assure satisfactory outcome and compliance.
Builds and maintains relationships with new, regular, and frequent guests in order to cultivate and encourage repeat visits by using their name.
Assist Valet Service
Opens ladies’ doors first.
Provides warm and sincere welcome/farewell for all guests including smiling, making eye contact, and using guest’s name.
Provides assistance to all guests when they go in and out of vehicles.
Maintains proper control of all guest keys.
Documents all tickets with guest name, and walks around each vehicle noting damage.
General Office and Special Projects
Maintains and organizes work area.
Partners with and assists other team members to promote an environment of teamwork in order to achieve common goals.
Attends staff meeting for update on ongoing hotel activities and promotions.
Complies with and follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
Notifies Loss Prevention/Security of any guest reports of theft.
Ensures that a clean, safe, hazard-free work environment is maintained.
Performs all other duties.
Works on assignments that are routine in nature.
Normally receives instructions on all work.
Refers more complex issues to higher level.
Under direct supervision from the Assistant Hotel Manager, has little or no role in decision making.
Erroneous decisions or failure to achieve results may cause delays in schedules; loss of asset; loss of guests; and safety of our guests and team members.
Interacts with guests and peer groups.
Does not provide supervision to others.
High school diploma or general education degree (GED).
CA Driver’s license and good driving record.
Three months or more of related experience.
Guest service experience.
Detail-oriented, organized, self-motivated, and values teamwork.
Ability to effectively communicate with guests and team members verbally or in written form.
Ability to multitask and work in a fast-paced environment.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
See above requirements
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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