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Help Desk Specialist
MISHELP
IT
Alpine
CA
Flex
40
None
Temporary
 
IT
 
 
 
Job Description:
SUMMARY
This is a contract temporary position through the end of the year.  Provides technical assistance to computer system users, not limited to PC setup, configuration, and installation; troubleshooting and resolving computer problems; diagnosing hardware and software systems; and operating systems.
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Analyzes specific situations and plans solutions that will provide system capabilities required.  Solutions range from simple instructions for the end user to ordering and installing a completely new system.  
  • Documents all activities in an issue tracking system and keeps issues current.
  • Performs PC and appliance hardware troubleshooting, installation and configuration according to standards set within the IT department.
  • Performs software troubleshooting, configuration, and installation for end-user applications according to standards set within the IT department.
  • Whenever possible, works remotely to resolve the issue and travels to site of the issue only when other methods have been exhausted or guest service may be adversely affected.
  • Instructs end-users in proper use of IT equipment and software.
  • Provides input into process improvement for the department and the overall Enterprise.
  • Participates in training classes offered and actively pursues skill development to reach next level in his/her career path.
  • Responds to requests in a timely manner.
  • Sets, manages and delivers on expectations in accordance with service level that applies to each situation.
  • Displays good judgment and professionalism in decision making and knowing when to escalate problems.
  • Effectively delivers support to end users, other departments, and Enterprise activities in a 24/7 environment.
  • Practices Viejas guest hospitality standards while performing job duties and responsibilities.
  • Performs all related and compatible duties as assigned.
 
 
SUPERVISORY RESPONSIBILITES
None
 
 
QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
EDUCATION AND/OR EXPERIENCE
  • Bachelor's degree in Computer Science, IT, Information Systems, or related area preferred
  • Two or more years of related experience
 
 
 
CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS
  • A+ Certification preferred
 
 
KNOWLEDGES, SKILLS AND ABILITIES
  • Must have hands on experience with Windows operating system and Office software
  • Experience with helpdesk software (Altiris preferred)
  • Understanding of TCP/IP and the effect of various PC configurations on heterogeneous network
  • Knowledgeable on security strategies, network shares, and shared device configurations on PCs
  • Formal Microsoft certification complete or in progress required
  • Ability to work in a 24/7 environment to effectively deliver support to end users, other departments and support enterprise activities as required
 
Job Requirements:

See above requirements

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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
 
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