Guest Service Representative(part-time)
Average Hours per Week:
Required Skills Tests:
Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
Offers guest other room options and/or up sells room when possible.
Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
Handles monies, receipts, guest accounts and other forms of credit.
Completes cashier’s report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
Assists with Room Reservation
Assists with making room reservations.
Maintains an inventory of vacancies, reservations, and room assignments.
Identifies and explains room features to guests.
Concierge and Guest Service
Acts as concierge by supplying guests with directions and information regarding property amenities, services, hours of operations and local areas of interest.
Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests` service needs; and thanks guests with genuine appreciation.
Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
General Office and Special Projects
Makes other reservations such as restaurant, shows, etc.
Maintains and organizes work area, Lobby and Front Desk area.
Arranges transportation for guests/visitors.
Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
Attends staff meeting for update on ongoing hotel activities and promotions.
Follows company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
Notifies Loss Prevention/Security of any guest reports of theft.
Ensures that a clean, safe, hazard-free work environment is maintained.
Performs all other duties.
Works on assignments that are routine in nature.
Normally receives instructions on all work.
Refers more complex issues to higher level.
Under direct supervision, has little or no role in decision making.
Failure to follow directions may cause delays in schedules, loss of assets/money and loss of guests.
Interacts with internal/external guests and peer groups.
High school diploma or general education degree (GED).
1 to 2 years of related experience and/or training.
Guest service experience preferred.
Knowledge of Microsoft Office.
Detail-oriented, organized, self-motivated, and values teamwork.
Ability to type 35 WPM.
Ability to effectively communicate with guests and team members verbally or in written form.
Ability to multi-task and work in a fast-paced environment.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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