CUSTOMER SVC REP - REV CYCLE
8 Hour Day Shift
Average Hours per Week:
Via Christi Health's rich history of serving the people of Kansas and the surrounding region dates back more than 100 years to the healing ministries of our founding congregations. Today, Via Christi Health is the largest provider of health care services in Kansas. We serve Kansas and northeast Oklahoma through our doctors, hospitals, senior villages and health services.
Manage patient/customers in all aspects of their care in the retail and homecare setting to ensure quality service by obtaining and processing orders from referral sources for high tech respiratory patients (ventilator, bipap, cpap, trach, air compressor and oximeter)
Key Responsibilities/Essential Functions:
Receives incoming orders from referral sources for ministry services via telephone, walk-in, or facsimile. Collects and confirms demographic information, physician information, verifies prescription, insurance information, delivery instruction, or other relevant information for order processing and enters this data into the software program.
Enters required documentation into the software system and generate appropriate delivery paperwork per procedure.
Understands insurance guidelines for reimbursement of ministry’s specialty for customers. Obtains additional documentation needed to qualify orders. Works to determine benefits and financial responsibility for all goods and services at the time of the order. Communicates with customer or responsible party on issues of financial responsibilities.
Coordinates with other departments for customer needs, such as delivery of equipment to the home, set up of specialized equipment, and the drop ship program.
Provides orientation and education for various types of equipment to customers.
Initiates the special order process for customers requiring equipment and services outside of ministry’s inventory. Reviews special order procedures with the customer and ensures the special order procedure is followed. May also include instructions on patient owned repairs
Performs on-call duties on weekends, as assigned.
Ensure Continuous Quality Improvement database is completed.
Understands and complies with regulatory guidelines.
May perform other duties as assigned or requested.
Education and/or Experience
High school diploma or GED required.
Minimum of 2 years customer service experience preferred.
Experience preferred in the applicable setting.
A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Via Christi Health.
Excellent communication skills with individuals on the team, multiple departments and customers.
Excellent customer service skills.
Excellent teamwork skills.
Must possess good organization and time management skills.
Typing speed of 30 WPM required. Ability to use Ten Key required.
Must have a working knowledge of the following computer applications: Outlook, Microsoft Word, Excel
Must be familiar with general usage of, calculator/adding machine, fax machine and telephone.
Must be able to add, subtract, multiply and divide to figure quantities for patient orders and or billing quantities.
Certificates, Licenses, Registrations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to carry or lift items weighing up to 40 pounds for short distances.
Occasionally required to stand or walk.
Constantly required to sit in a stationary position.
Occasionally performs activities that require stooping, bending and reaching, squatting, balancing, and trunk twisting throughout the day.
General office setting.
Must be able to write, talk and hear to be able to take patient/referral orders.
Frequently able to use near vision for viewing computer monitor and written materials.
Frequently able to detect and discern both loud and soft sounds such as phone calls and customer questions.
Constantly able to use hands and fingers to type, file and communicate verbally and in written form.
Position Scope/Patient Population:
Direct patient contact providing care for all ages.
Via Christi Health is an Equal Opportunity (EOE) and Affirmative Action Employer. We support diversity in the workplace.