VENETIAN HOME
SEARCH JOBS
MY ACCOUNT
VENETIAN DIVERSITY
LOG IN
Exceptional
 
Job Title: BUSINESS CENTER AGENT
 
0-10%
Varies
Full-Time Flex
Varies
Miscellaneous
 
Job Description:

The primary responsibility of the Agent – Business Center is to assist Convention and Hotel guests with any needs, including package shipping, internet access, and basic office needs. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.

POSITION RESPONSIBILITIES:


§          Provides office services support to guests, including faxing, copying, shipping, office and computer system rentals.
§          Maintains positive guests relations at all times, resolving guest complaints and ensuring guest satisfaction.
§          Assists guests with directions throughout the hotel and convention center.
§          Ensures items, including packages and faxes are delivered in a timely manner.
§          Performs any other related duties as assigned.
ESSENTIAL JOB FUNCTIONS:

Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
 
Job Requirements:
Minimum Employment Requirements: 18 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent. Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards. Work varied shifts, including weekends and holidays.
Specific Position Requirements: Previous experience in a business center or similar environment is strongly preferred. Must have previous experience with computers, especially knowledge of MS Office programs. Previous cashiering experience, fluency in a foreign language (preferably Spanish), and the ability to suggestively sell is preferred. Work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction. Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.

Able to lift and carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned. Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Job Search     Email Friend
If you need reasonable accommodation to complete the on-line application, please see the Employment Center receptionist.
 
©2015 Findly, All Rights Reserved Powered by Findly