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Exceptional
 
Job Title: MANAGER FLOOR - HSKP
 
None
45
Full Time
Varies
Hotel Operations
 
Job Description:
The primary responsibility of the Floor Manager is to oversee & supervise all team members to his/her stations on any given day. Assigns workload, inspects suites & rooming area. Supervises, trains, & inspects the performance of assigned Housekeepers, Evening Shift Housekeepers and Floor Attendants, ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests. All duties are to be performed in accordance with departmental and The Palazzo Casino Resort’s policies, practices, and procedures.
 
Job Requirements:
Minimum Employment Requirements: 18 years of age, proof of authorization/eligibility to work in the United States, High School Diploma or equivalent, ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form, interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, maintain consistent adherence to the VCR Unmatched Guest Service Standards, work varied shifts, including weekends and holidays. 

SPECIFIC POSITION REQUIREMENTS: Must have a minimum of 2 years experience as a housekeeper and 2 years as Floor Supervisor in 4 star property. Work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Monitor & maintain cleanliness, sanitation & organization of assigned work areas. Maintain complete knowledge at all times of OSHA standards and Regulations, including all safety Standards and Evacuation procedures. Prepare & distribute assignment sheets to assigned staff & review priorities. Communicate additions or changes to the assignment sheets as they arise throughout the shift. Inspect supply levels of all floor closets; update room status; conduct training of staff. Physical ability to access all areas of the property. Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. \
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