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Exceptional
 
Job Title: ASSISTANT DIRECTOR - HOUSEKEEPING
 
None
Varies
Full Time
Varies
Hotel Operations
 
Job Description:

The primary responsibility of the Assistant Director – is to assist the Executive Director of in the daily administrative and management duties of the Department. Assists in the management of all guest suites, ensuring optimum performance. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Casino Resort’s policies, practices, and procedures.


 

·          Provides input into and executes strategic plan for assigned department(s) consistent with the strategic vision of the division and VCR.

§          Provides unmatched service to guests at all times.

§          Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Resort Casino Resort services, features, attractions, promotions, and special events.

§          Provides input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short term and long-term profitability for VCR.

§          Provides input into and executes the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the company’s core service standards and brand attributes.

§          Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.

§          Directs responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

§          Responsible for the cleanliness of guest suites and hallways.

§          Tours facility to inspect cleanliness.

§          Establishes standards and work procedures for housekeeping staff, inspects and evaluates physical condition of housekeeping areas, consults with senior management on necessary repair work.

§          Prepares forecast and budget analysis; responsible for effective cost control relative to payroll, supply, and other expense items.

§          Performs additional duties as directed by senior management.

ESSENTIAL FUNCTIONS:

Manage staff and organize department functions in accordance with company guidelines. Delegate tasks and department assignments or projects, meeting deadlines related to those assignments. Focus on achieving the goals or objectives of the department using available resources (staff and budgetary). Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.

Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

 
Job Requirements:

 

Minimum Employment Requirements: 21 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent. Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards. Work varied shifts, including weekends and holidays.

Specific Position Requirements: Minimum 5 years management experience with responsibility over 50+ direct reports. Previous experience with a Four Star resort preferred. Must possess excellent analytical, problem-solving, critical thinking and decision-making skills with the ability to conduct analyses and generate reports to reflect findings. Must be able to direct a work force; provide support staff and delegate job duties; possess administrative skills in budget preparation, cost control, staff scheduling, labor relations and problem solving techniques are essential; ability to express ideas or make recommendations concerning job related issues. Must possess a thorough knowledge of responsibilities and functions. Must be able to communicate clearly and effectively, both orally and in writing. Must be able to logically and independently plan, organize, and complete work; display initiative; exhibit the ability to set and achieve high standards of performance. Demonstrate the ability to make progress on multiple assignments under time constraints.

Physical ability to access all areas of the property. Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction. Work indoors and be exposed to various environmental factors such as, but not limited to fatigue, noise, dust, cigarette smoke, variable temperature conditions (or extreme heat or cold); around fumes and/or odor hazards; around dust and/or mite hazards; around chemicals. Use sight to perform job functions; use smell to ensure product quality & safety. Must tolerate varying conditions of noise levels.

Work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc. Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction. Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned. Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives. Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness. Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

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