The primary responsibility of the Assistant Director – is to assist the Executive Director of in the daily administrative and management duties of the Department. Assists in the management of all guest suites, ensuring optimum performance. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Casino Resort’s policies, practices, and procedures.
· Provides input into and executes strategic plan for assigned department(s) consistent with the strategic vision of the division and VCR.
§ Provides unmatched service to guests at all times.
§ Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Resort Casino Resort services, features, attractions, promotions, and special events.
§ Provides input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short term and long-term profitability for VCR.
§ Provides input into and executes the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the company’s core service standards and brand attributes.
§ Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
§ Directs responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
§ Responsible for the cleanliness of guest suites and hallways.
§ Tours facility to inspect cleanliness.
§ Establishes standards and work procedures for housekeeping staff, inspects and evaluates physical condition of housekeeping areas, consults with senior management on necessary repair work.
§ Prepares forecast and budget analysis; responsible for effective cost control relative to payroll, supply, and other expense items.
§ Performs additional duties as directed by senior management.
Manage staff and organize department functions in accordance with company guidelines. Delegate tasks and department assignments or projects, meeting deadlines related to those assignments. Focus on achieving the goals or objectives of the department using available resources (staff and budgetary). Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.