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Job Title: Players Club Representative (Bethlehem)
SLM804
None
Flexible
On Call
Varies
Guest Service
 
Job Description:
The primary responsibility of the Players Club Representative is to provide excellent guest service when assisting Club Members of the Sands Bethlehem Players Club. All duties are to be performed in accordance with departmental and The Sands Bethlehem policies, practices, and procedures.
 
 
  • Communicates the benefits of the Players Club to guests. 
  • Issues new club memberships in an efficient, friendly and professional manner.
  • Assists existing members with Players Club services.
  • Assist with promotions and Special Events to drive additional business to the property.
  • Redeems benefits that guests have earned on their Players Cards.
  • Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved Sands Casino Resort Bethlehem standards.
  • Provides superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards.
  • Adheres to and complies with both departmental and overall property policies and procedures.
  • Performs additional duties as directed by management.
 
 
Job Requirements:

MINIMUM EMPLOYMENT REQUIREMENTS: 18 years of age, proof of authorization/eligibility to work in the United States, High School Diploma or equivalent, ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form, interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to Sands Bethlehem appearance standards, maintain consistent adherence to the Sands Bethlehem Standards of Steel, work varied shifts, including weekends and holidays.

SPECIFIC POSITIONS REQUIREMENTS:  Experience working in a guest service environment or customer service position preferred. Ability to type a minimum of 40 wpm, outgoing personality, and willing to work a flexible schedule. Strong organizational skills to function effectively under time constraints, detail oriented, and excellent quality of service and communication skills.  Work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction. Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property. Must be able to qualify for and obtain a Pennsylvania Gaming Control Board License.

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