On Call
Hotel Operations
Job Description:
The primary responsibility of the ATTENDANT FLOOR is to maintain hallways, stairwells, guest elevator lobbies, storage rooms and assist Housekeepers. Clean & maintain all corridors, vending areas, elevators & landings & service areas on guest floor suites, ensuring hotel?s standards of cleanliness. Provide linen supplies for Housekeepers and stock floor closets. Deliver & retrieve items requested by guests and Floor Supervisor. All duties are to be performed in accordance with departmental and The Palazzo Casino Resort?s policies, practices, and procedures.

·          Provides unmatched service to guests at all times.
·          Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.
·          Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
·          Assists and supports housekeepers with dirty linen, glasses and trash.
·          Ensure security of any assigned keys/beeper.
·          Review assignment sheet & update completed assignments; check with Floor Manager for additional assignments throughout the shift. 
·          Performs other duties as assigned by management.
Job Requirements:

Minimum Employment Requirements: 18 years of age. Proof of authorization/eligibility to work in the United States, High School Diploma or equivalent, ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form, interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, maintain consistent adherence to the VCR Unmatched Guest Service Standards, work varied shifts, including weekends and holidays.  Must possess or be able to obtain a valid Health Card from the Clark County Health District. 

Specific Position Requirements: Minimum 6 months experience as a Floor Attendant or similar position at a four star property required. Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. Must be able to satisfactorily communicate with guests, management and co-workers using English. Must be able to exert physical effort in lifting up to 75 lbs, pushing carts up to 300lbs. Physical ability to access all areas of the property. Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction; maintain equilibrium, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. Use sight to perform job functions; use smell to ensure product quality and safety.

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