Players Club Representative

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Players Club
All Shifts
Customer Service

Job Description

Description of the Position:

The Players Club Representative is primarily responsible for promoting the success of the Players Club by assisting guests through the membership process and explaining the benefits of membership. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club each week.
• Promote the success of the Players Club by explaining this marketing tool to guests, issuing membership cards and demonstrating the various methods of use.
• Record information on new customers and updates computer files as needed.
• Evaluate and qualify guests for participation with casino floor promotions.
• Responsible for adhering to established cash control policies and procedures.
• Responsible for issuing appropriate prizes (cash and/or Moreplay) to guests.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Maintain a working knowledge of the Players Club in order to effectively explain all aspects to guests.
• Assists guests with reservations for restaurants, hotel, etc.
• Facilitates the effective flow of information by attending regularly scheduled departmental meetings.
• Routinely inspect stock of Players Club printed materials and restock same, as needed.
• Issue complimentaries for guests when appropriate level of play has been established.
• Assist the Promotions team with tournaments, drawings, and special event nights, as needed.
• Assist the Luxury Line team by providing support for incoming bus guests as needed.
• Assist the Player Development team with answering general questions and providing information as needed.
• Flexibility and adaptability to a changing clientele and environment.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Job Requirements

Required Qualifications:

• High school diploma or GED equivalent.
• Must possess and demonstrate a positive attitude
• Must possess and demonstrate a willingness to learn and have the ability to follow instructions and direction.
• Ability to work within a team-centered work environment.
• Must possess excellent communication and organizational skills.
• Demonstrated proficiency in Microsoft Word.
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.
Preferred Qualifications:

• Bi-lingual in English and another language.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is regularly required to sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move up to 25 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.

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