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Table Games

Job Description

Description of the Position:

Responsible for the accuracy and professional, proficient manner in dealing a specific table game according to the Valley View Casino & Hotel’s policies and procedures and in compliance with Gaming regulations. Responsible for possessing outstanding guest service skills and the ability to deal well with the public. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Responsible for the protection and control of all table games offered in the casino.
• Must be able to count cards with great accuracy and deal a standard industry minimum number of hands.
• Conduct the games in accordance with Valley View Casino’s policies and procedures, handling player transactions and notifying the Floor Supervisor or any irregularities.
• Responsible for protecting the game and all the equipment necessary for operation. Responsible for protecting the integrity of the cards and the rack at all times.
• Advises Floor Supervisor of any player disputes or arguments that may arise during the game.
• Informs Floor Supervisor or other personnel of any important or relevant facts regarding specific players and their actions. Responsible for alerting Floor Supervisor of any suspicious activity, electronic devises, or discrepancies as covered in the policies and procedures.
• Maintains a professional, friendly and courteous atmosphere, providing the guest with a pleasant gaming experience and notifying the supervisor of any guest needs such as cocktails or host service.
• Responsible for greeting every player and using first names when available.
• Promote departmental and property promotions. Responsible for all ongoing and future events and promotions on property.
• Must have knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as Valley View Casino’s internal controls, policies and procedures.
• Responsible for maintaining a professional and polite presence at all times.

• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Job Requirements

Required Qualifications:

• Must be able to deal blackjack (pitch) and at least 2 of the following: roulette, pai-gow, or mini-bac.
• Must be able to handle cheques effectively and with accuracy.
• One year dealing experience or proven certification from a certified dealing school. Must provide certification when applying.
• Basic knowledge of all current house procedures.
• Must be able to build relationships with guests.
• Ability to speak and understand the English language.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
• Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Preferred Qualifications:

• High school diploma or GED.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include but are not limited to radios, phones, and or email.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move 20 pounds and occasionally lift and/or move up to 40 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.

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