U.S. Xpress Enterprises, Inc.

Job Title:   Driver Manager
04 / 04 / 2013
Weekday - Days
Monday through Friday 8 a.m. - 6 p.m. Plus 1 Saturday every 6 weeks.
Full Time

Position Purpose

Manage a fleet of designated drivers and tractors.  Maintain relationships with the Dispatch, Customer Service, Load Planning and Driver Payroll personnel to ensure company goals are met.  In addition, manage fleet and make capacity available, manage driver performance and promote safe operations.


Job Functions

  • Manage driver and make capacity availability by maintaining seated truck count, accurate driver PTA’s, keep driver turnover down.

  • Build and maintain quality relationships with drivers.

  • Establish company performance objectives with drivers and monitor performance.  Perform annual performance review with each driver in fleet.

  • Ensure on time service is met; address possible service issues in a timely manner while coordinating with Customer Service and Load Planning departments.  Repower loads as needed.

  • Promote safe operations by monitoring and insuring driver’s participation in all safety related training, hours of service compliance, Haz Mat, HVL/Homeland Security Compliance and drug testing compliance.  Reminds driver of the importance of operating truck safely. 

  • Insure fuel and routing compliance.

  • Meet or exceed utilization expectations of the fleet by verifying the status of all drivers and addressing any service alerts.

  • Contact each new driver assigned to Driver Manager’s fleet via phone call.  Allow open discussion to determine driver’s needs and clarify Driver Manager’s expectations of driver’s performance.

  • Document any issues that may lead to disciplinary action or termination.  Make recommendation as to the action needed to resolve the issue, including write-ups and terminations. 

  • Route drivers to terminal in order to address any performance issues.  Lead the conference by addressing issues with driver and establish ways to resolve.  Document all issues and resolutions. 

  • Responsible for the general welfare of a driver while he/she is over the road. 

  • Ensure driver compliance with all company policies and act as liaison for drivers with issues concerning other departments.

  • Approve driver’s home time requests and serve as a liaison between the driver and Load Planning to ensure freight is available for the drivers to get home on time. 

  • Instruct driver on where to pickup and deliver loads; may decide when to assign deadhead miles and approve out of route miles.

  • Advise driver how to route truck if weather conditions are bad or if having health related issues.

  • Provide accurate and detailed information regarding directions, load information, pick-up/delivery times and other special load related information.     

  • Accurately input load and driver related information into the system.

  • May assist in planning loads for drivers on dedicated accounts.

  • Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner.

  • On-site attendance mandatory.

  • May include other duties as assigned by Management.


Key Knowledge and Experience

  • Any combination of education or experience equivalent to a high school diploma.

  • 0-2 years operational experience

  • AS400 experience preferred

  • Proficient in Microsoft Outlook, Word and Excel

  • Strong analytical, communication and interpersonal skills

  • Strong problem solving and innovative thinking skills.

  • Extreme patience dealing with explosive situations: flawless follow-up procedures.

  • Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state)

  • Demonstrates a basic knowledge of U.S. geography and the calculation of transit times across multiple U.S. time zones. 

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