Date Posted: 08 / 28 / 2020
Requisition Number: 13549
City: Phoenix
Shift: Weekday - Days
Shift Details: Monday - Friday: 8am to 5pm
Full/Part Time Status: Full Time
State: AZ

Brokerage Customer Sales Executive


Who we are:

Get Loads.  Service Loads.  Be Relentless.  Armed with a team of dedicated people and powerful technology, we are revolutionizing the transportation industry by providing custom and innovative solutions to our customers that cannot be found anywhere else.  As one of the nation’s largest truckload carriers, we’re fueled by our commitment to excellence and upholding the promises we make to both our customers and our people.  When we focus our varied talents on ensuring your freight moves as efficiently and safely as possible, that’s service you can count on. That’s the POWER OF U.S.

We are in search of goal-oriented, driven, innovative thinkers to join our fast-paced and relentless team. As part of our Brokerage team, you will be responsible for growing our carrier network by building relationships with carriers while solving problems and creating solutions in a constantly evolving market. You’ll engage with stakeholders across the business in order to service each load in the most efficient and cost-effective way possible.  Are you ready to help transform an industry?  Move forward with U.S.

What’s in it for me:

Right Role.  Right Tools.  Right People.  U.S. Xpress invests in our talent starting on day one.  You will be provided with personal and professional development opportunities that compliment your interests and encourage you to build a career you’re passionate about.  Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future.  Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond.  Curious about the other benefits of working with us?  Check out our perks below!

What you’ll do

This position researches, vets, and qualifies assigned prospect accounts.  Once accounts have been qualified, the Brokerage Customer Sales Executive solicits business for USX via phone, e-mail, web based platforms, and electronic data interchange. 

  • Develops a strong knowledge of the transportation industry, U.S. Xpress, and the transportation services U.S. Xpress can offer to customers.
  • Keeps updated with industry trends affecting customers to provide creative solutions to their transportation needs.
  • Utilizes an assortment of internal and external sales databases, lead generation tools, and networking sites including CRM, Insideview, Hoovers, and LinkedIn to identify, research, and qualify new customer prospects.
  • Transitions customer prospect accounts from qualifying status to soliciting status.
  • Develops cold call strategies and utilizes them to interact with and solicit prospects.
  • Collaborates regularly with Outside Sales Reps.
  • Solicits, communicates, and interacts with customer leads via phone, email, and social professional networking sites.
  • Exclusively sell our brokerage service offering to potential clients.
  • Continually solicits committed and non-committed freight orders from a designated and assigned customer base via a multitude of communication exchanges.
  • Develops and maintains strong customer relationships.
  • Interacts with U.S. Xpress Pricing Team to provide customers with freight rates for transportation needs or RFPs.
  • Assists with seamless transition of trading accounts to operations team to be further developed.
  • Thoroughly notates all account activity in CRM, to include daily solicitation efforts with notes of relevant information from each customer call. 
  • Performs other duties as assigned.


Shift information
Monday- Friday 8am – 5pm (or as business necessitates)

What we’re looking for


  • High school diploma or GED equivalent required. Associate’s degree preferred. 


  • Minimum 1 – 2 years’ work experience in the transportation industry or customer service required.
  • Experience with Customer Service Solicitation, Inside Sales, or Sales preferred.
  • Experience working in a deadline driven environment preferred.



  • Excellent communication and customer service skills.
  • Knowledge of Excel and the Internet.


  • Medical, Dental and Vision
  • 401K
  • Stock Purchase Plan
  • Vacation, Sick, & Personal time
  • Paid Holidays
  • Tuition Reimbursement


Work Environment / Physical Requirements – Normal office settings.

Employees are required to maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner. Unless otherwise noted, the position requires work on an USX site or USX customer location site while performing the essential functions of this position.


This job description indicates the general nature and level of work expected for this position.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.  Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.