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Title:   Collections Specialist
05 / 28 / 2014
3-5 years
North Central Surgical Center
Full time
Business Office

North Central is a highly successful, Baylor affiliate hospital located in Dallas. We partner with the very best team members and medical staff in the area. We are a surgical focused hospital that performs over 10,000 procedures per year.

We are looking for a top-performer with solid knowledge of billing, collections and reimbursement to join our team as our Collections Specialist. This is a fast paced environment that is driven to reach the highest quality and satisfaction outcomes in Texas.

Some Facts about North Central:

Opened in 2005
10 Operating Rooms
Medical/Surgical Patient Rooms - 23
Located at Walnut Hill & 75 in the prestigious NorthPark area
Specialties include: Orthopedics, Spine, General Surgery, Pain Management, Urology, GI/Endoscopy, Plastic and Podiatry surgeries
Managed by United Surgical Partners International
Joint Commission Accredited
Under the direction of the Business Office Manager, the Collections Specialist is responsible for sending patient statements, responding to all patient account inquiries, submitting a list of accounts for bad-debt write-off to the Business Office Manager and making collection calls. These activities are to be performed in compliance with the philosophies, policies, procedures, and goals as established by the hospital's governing board and corporate offices as well as all Federal, State, and local laws. Must be able to work well with patients and employees on sensitive issues, communicate in a professional manner. Projects a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians and employees. Works under stress and in situations that demand patience and tact while providing impeccable service.

  1. Review aged patient balance reports for follow-up patient phone calls
  2. Assists patients with account inquires and collect money due on account
  3. Places collection phone calls to patients to collect balance on accounts
  4. Sets up payment plans for patient’s with high balances
  5. Assist patients with Charity applications
  6. Submits monthly bad-debt write-off list
  7. Assurescollection goals are met and prepare daily and monthly reports
  8. Coordinate and ensure adherence to hospital financial and collecting policies
  9. Promote positive relationships with patients and staff members throughout the collection process
  10. Demonstrates ability to prioritize tasks and demonstrates flexibility as job priorities change, willing to take on new work routines/methods.
  11. Assures compliance to industry regulatory standards as well as North Central/USPI Business Office standards, policies and procedures.
  12. Communicates regularly and effectively with facility personnel,
  13. Demonstrates flexibility in accepting alternative assignments and projects when asked.
  14. Maintain strict confidentiality in regards to patient account status as well as personnel matters.
  15. Performs other duties as assigned/required.
Two to three year previous collections experience required preferably in a healthcare setting.
Must have the skills necessary to operate the office equipment required to fulfill job duties.
Medical terminology and computer experience needed.
Good communication skills and interpersonal relation skills.
Must use independent judgment and adapt quickly to changing circumstances.
Requires good time management skills.
Ability to process patients and public inquiries and respond with poise and efficiency.
Ability to recognize, evaluate, solve problems and correct errors.
Ability to establish and maintain effective working relationships with patients, hospital staff, and the public.
Excellent communication and organizational skills.
Demonstrates accountability, professionalism, openness, receptive to change, creativity and innovative.
We are looking for a PRN position for collections coordinator.
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If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
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