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Title:   Collections Specialist
01 / 18 / 2013
Surgery Center of Peoria
Full time
Business Office


 Performs all appropriate collection activities necessary to obtain full reimbursement and payment from patients and third party payors for Surgery Center of Peoria.  Performs all data entry functions necessary for accurate and timely daily processing, such as posting payments and adjustments, performing computer billing routines, running end of month/year procedures. 

  1. Maintain and work all Surgery Center accounts.
  2. Meet all collection activity schedules as established by the Manager.
  3. Provide for completion of all collection activities as outlined in the policy manual.
  4. Refer difficulties or problems involving collection efforts immediately to the Manager.
  5. Project positive public relations when dealing with patients and / or payors.
  6. Utilize collection evaluation tools regularly to assure cash collection goals.
  7. Ensure accurate and timely filing of all secondary insurances.
  8. Follow through to completion on all patient and insurance questions and problems.  Ensure complete and proper documentation in system.
  9. Monitor accuracy, timeliness and completeness of patient accounts, including: demographic, insurance, referral and pre-certification information.
  10. Maintain complete and accurate files of all insurance information and contracts.  Keep abreast of insurance changes and requirements.  Ensure that up to date carrier information is maintained in the computer.
  11. Audit all EOB’s to assure accuracy of reimbursements and proper adjustments have been made.  Complete all appeal processes.
  12. Maintain patient confidentiality standards for both medical and financial information.
  13. Keep job related skills current through training programs.
  14. Participate in all compliance programs.
  15. Participate in loss prevention by protecting company assets and maintaining a safe environment.
  16. Perform all other duties as assigned. 


  1. High school diploma
  2. Two years experience in billing or patient account management collection in a hospital or physician practice
  3. Good knowledge of correct collection practices
  4. Complete knowledge and working experience with Medicare / Medicaid and managed care contracts
  5. Good interpersonal skills and excellent telephone etiquette, professional appearance and conduct
  6. Good verbal and written communication skills
  7. Detail oriented with good organizational skills and able to maintain accuracy while meeting daily deadlines
  8. General knowledge of accounting, including credit, bookkeeping, collections and insurance
  9. Intermediate computer skills
  10. Good personal credit report 
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