SEARCH JOBS |  MY ACCOUNT |  LOGIN |  HELP

Job Title:   Application Support Analyst
Twitter shareFacebook shareLinkedIn share
Varied
Full-Time
Information Technology

JOB DESCRIPTION:

As Application Support at The Cosmopolitan of Las Vegas, your action-oriented, entrepreneurial spirit drives you to positively affect the guest’s experience through constant improvement to a great product.  You draw from experiences, as you seek out new ways to solve a problem and implement change that matters.  Your ability to communicate well with a diverse set of audiences will result in great customer satisfaction.


JOB REQUIREMENTS:

 MAJOR JOB DUTIES: 
Duties include, but are not limited, to the following:

  • Field incoming second level support calls to resolve application and software issues within servers, databases, and other mission-critical systems for all Gaming systems.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required for assigned systems.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution for assigned systems.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems for assigned systems.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved for assigned systems.
  • Maintain and enhance performance of all new and existing software and applications across the organization for assigned systems.
  • Identify and learn appropriate software applications used and supported by the organization for assigned systems.
  • Coordinate with department heads to assess departmental application training needs and objectives for assigned systems.
  • Participate in the design, development, and delivery of software applications training programs and individual classes for assigned systems.
  • Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution for assigned systems.
  • Provide support for the testing of new and existing software applications under development or consideration for purchase for assigned systems.
  • Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software for assigned systems.
  • Apply diagnostic utilities to aid in troubleshooting for assigned systems.
  • Conduct research into software application products and services in support of development and purchasing efforts for assigned systems.
  • Performs other related duties as assigned/required.

 
SKILLS:  
 

  • Responsible for user support on various business application solutions.
  • In-depth, hands-on knowledge of and experience with Casino, Hospitality, Entertainment and Point of Sale applications.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation for training and user procedures.
  • Knowledge of trends in technology relating to software applications.
  • Experience working in a team-oriented, collaborative environment.
  • Skill in developing and maintaining guest relations.
  • Ability to establish and maintain an effective working relationship with management and Co-Stars.
  • Pleasant personality and enjoys working with and assisting people.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to understand questions and instructions from supervisors.
  • Ability to respond to common inquiries from other Co-Stars or guests.
  • Advanced skills in Microsoft Word, Excel, Outlook and email
  • Ability to read, analyze and interpret documents. 
  • Ability to apply reasoning to variety of situations.

 
 
EXPERIENCE: 
Five years related work experience with one to three years related work experience in Casino, Hospitality and/or Banking or Entertainment industry or other high volume, complex, demanding customer oriented IT environment.
 
EDUCATION: 
Minimum high school diploma or equivalent. Bachelor’s of Science in Computer Science from four-year College or University preferred or an equivalent combination of education and experience.
 
CERTIFICATE/LICENSE: 
As Required.
 

Job Search Email a Friend
If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
©2015 Findly, All Rights Reserved Powered by Findly