MAJOR JOB DUTIES:
Duties include, but are not limited, to the following:
•The Bus Person is responsible for assisting Beverage Servers in creating an exceptional guest experience
•Ensures complete and consistent communication with management, departmental CoStars, and lateral departments
•Ensures pool facility and Food & Beverage outlets meet all federal, state, city, county, corporate, hotel, and departmental standards, requirements, policies, and regulations
•Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage
•Maintains all health, safety and sanitation standards at all times
•Routinely inspects pool and surrounding areas, identifying cleaning needs, potential safety hazards, problems and maintenance or repair needs, and notifies the appropriate individual(s) for proper resolution
•Assists guests with finding seating
•Maintains thorough menu and product knowledge
•Assists Servers by clearing used dishes, refilling beverages, and maintaining the overall cleanliness and organization of the area
•Clears used towels off the deck and assists guests with getting fresh towels
•Communicates additional guest requests to the appropriate CoStar(s)
•Assists in producing a smoothly and efficiently run operation that meets the highest standards of guest service
•Constantly removes trash and empties ashtrays
•Completes side work, including stocking product, and cleaning and organizing service areas
•Assists other CoStars when needed
•Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization, including maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards
•Performs related work as requested
•Excellent communication skills
•Ability to perform basic math skills: addition, subtraction, division and multiplication.
•Ability to apply common sense understanding to carry out detailed written or oral instructions.
•Ability to deal with problems involving a few concrete variables in standardized situations.
•Full knowledge and understanding of department rules, polices, and procedures.
•Ability to read, write and communicate verbally in English.
Previous experience as a bus person at a Food and Beverage outlet preferred. Six month previous experience in a Hospitality environment.
High School diploma or equivalent.