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Job Title:   Bingo Clerk
Sycuan Casino

Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
  1. Provides guest relations and retention by greeting guests in a friendly and courteous manner, selling bingo paper to guests according to session guidelines and pricing, verifying discount eligibility if applicable, providing guests with bingo game and events information, offering up to date information regarding casino wide promotions and events, answering guest inquiries, playing bingo cards for guests, assisting guests as needed, and promptly notifying supervisor of any guest complaints or disputes. - 40%
  2. Maximizes sales of bingo merchandise byinforming guests of bingo prices and special packages, walking through assigned section continuously, selling paper and electronic upsales to guests as requested, and maintaining accurate accounting of incoming and outgoing monies and bingo merchandise inventory. - 30%
  3. Maintains bingo game efficiency and integrity by promptly responding to bingo winners and reading winning cards back to bingo callers as requested, verifying bingo buy-in and guest eligibility for game participation, maintaining up-to-date knowledge of game procedures and house rules, and informing players of rules as needed. - 10%  
  4. Maintains the integrity of bingo cash drops by verifying quantity, serial number, color and series of paper issued by the Inventory Clerks, reconciling total issues and returns at the end of a bingo session, and accurately accounting for monies collected, credit card transactions and coupons/discounts redeemed. - 10%  
  5. Prepares and maintains bingo area for game play by setting up bingo tables according to established procedure, stocking and straightening brochure racks, and performing other duties as assigned. - 5%  
  6. Ensures accurate inventory of portable electronic devices (PhD) by placing them into storage crates, verifying end of shift counts, giving counts to management, and notifying management and vendor of broken, lost or misplaced units.- 5%
Skills and Knowledge:
  • Working knowledge of bingo game rules, regulations and procedures
  • Ability to interact effectively with team members and guests
  • Ability to communicate effectively in the English language
  • Ability to maintain professionalism and composure
  • Ability to perform basic mathematical calculations
  • Ability to count currency
  • Ability to recognize counterfeit monies
  • Ability to accept constructive criticism
  • Ability to complete forms and documents
  • Ability to perform basic data entry
  • Ability to understand and follow verbal directives and written directions
  • Ability to work in a smoking environment
  • Ability to appear for work on time
  • Ability to stand and walk for up to eight hours at a time  
  • Multilingual
Supervisory/Managerial Accountability:
Direct:     None

Job Specifications:
Education and Experience:

  • High School Diploma or G.E.D
  • 1 year cash handling experience
  • Guest service experience

  •  Casino gaming experience
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