Sycuan Resort
Job Code
Position Salary
Employment Status

Resort - Housekeeping Supervisor



 Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
  1. Maintains efficiency of housekeeping operations by assigning duties to housekeeping personnel, scheduling and monitoring staff schedules, submitting time and attendance documentation to appropriate personnel, coordinating guest arrivals and departures with front office, communication pertinent departmental information to team members, instructing team members on departmental policies and procedures, conducting visual cleanliness inspections of guest rooms, and providing guidance, training and direction to staff as needed. - 50%
  2. Assists the Executive Housekeeping Manager by coordinating housekeeping needs for Resort functions with appropriate Department Directors and Managers, conducting visual repair and/or preventative maintenance inspections, and informing maintenance department personnel of findings. - 15%
  3. Ensures chemical, tool, and supply costs are within established guidelines by regulating the amounts of chemicals, tools and supplies used, minimizing waste of product, and evaluating and recommending cost effective methods to reduce expenses. - 15%
  4. Develops team members by monitoring team member performance, training team members, conducting performance appraisals, and providing counseling, training and corrective action as needed. - 15%
  5. Hires qualified team members by reviewing applications, participating in the interview process, and collaborating with the Executive Housekeeping Manager to select final candidates. - 5% 

Skills and Knowledge:
  • Working knowledge of housekeeping procedures
  • Working knowledge of cleaning chemicals and chemical safety
  • Ability to communicate effectively with all levels of personnel
  • Ability to communicate effectively in the English language
  • Ability to read and write in the English language
  • Ability to provide verbal directives and written directions
  • Ability to provide guidance and leadership to staff
  • Ability to stand and walk for up to eight hours at a time
  • Ability to complete forms and documents
  • Ability to perform simple mathematical calculations
  • Ability to interact effectively with guest and team members
  • Ability to maintain professionalism and composure
  • Ability to understand and follow verbal directives and written directions
  • Ability to accept constructive criticism
  • Working knowledge of MS Word and Excel
  • Ability to work varying shifts
  • Bilingual English/Spanish
Supervisory/Managerial Accountability:
Direct:    Resort Lead Housekeeper, Resort Hotel Houseperson, Resort Guest Room Attendant, Resort Laundry Room Attendant
Indirect:  None


Job Specifications:
Education and Experience
  • High School Diploma or G.E.D.
  • 5 years housekeeping and/or custodial experience
  • 3 years hotel/resort supervisory experience
  • Resort housekeeping experience