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Job Title:   Casino Host
Sycuan Casino

Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
  1. Retains casino client base by initiating and fostering positive client relationships, maintaining high visibility in gaming areas, ensuring an excellent guest experience for players while in the casino, seeking out frequent players and inviting them to upcoming concerts and events, analyzing player tracking data and determining player value based on findings, issuing appropriate complimentaries, responding to player needs and requests, and resolving player issues and complaints following established procedures.- 60% 
  2. Develops client relationships by reviewing and tracking newly enrolled guest play times in player tracking system, implementing a player retention marketing campaign through direct mail and personal invitation, soliciting guest feedback regarding Casino services, promoting Club Sycuan enrollment to new players, corresponding with select players to encourage return visits, and assisting in planning and executing special player parties, promotions, special events and tournaments. - 40% 
Skills and Knowledge:
  • Ability to interact effectively with casino guests
  • Ability to communicate effectively in the English language
  • Ability to complete documents and written reports
  • Ability to maintain confidentiality
  • Ability to maintain professionalism, diplomacy and composure
  • Ability to apply experience and make sound judgments
  • Ability to understand and follow verbal directives and written directions
  • Ability to accept constructive criticism
  • Ability to work effectively with minimal supervision
  • Working knowledge in MS Outlook, Word and Excel
  • Ability to work in a smoking environment
  • Ability to walk and stand for up to eight hours at a time
  • Ability to work all three shifts
  • Ability to appear for work on time
  • Ability to communicate effectively in Spanish or Tagalog
  • Ability to complete documents and reports in Spanish or Tagalog
  • Working knowledge of casino player tracking software


Supervisory/Managerial Accountability:
Direct:          None
Indirect:        None

Job Specifications:
Education and Experience:


  • Bachelor's Degree in Marketing or a related field or equivalent experience
  • 2 years experience providing guest service in a gaming or hospitality environment


  • Gaming experience
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