City
 
Address
 
Shift
Available to Work Any Shift
Category
Positions with guest contact
Employment Status
Full-Time

ASSISTANT GENERAL MANAGER

 

Description:

Summary: Directs and manages operations and administration of Food and Beverage, Slot Operations, Player Services, Sportsbook, Table Games and Poker. In the absence of the General Manager acts with full authority and responsibility for all gaming and non-gaming operations and administrative departments.   

 

R1SE Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation

 

Essential Job Functions:

  • Responsible for the overall operation and administration of Slot Operations, Player Services, Sportsbook, Table Games, Poker and Food and Beverage.
  • Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
  • Responsible for ensuring departments have accurate policies and procedures and that they are implemented properly.
  • Responsible for assisting the respective departments with budgets and monthly budget reviews
  • Advises and keeps General Manager informed of all relevant operational issues affecting the property and responsibilities of the General Manager duties in their absence.
  • Responsible for assisting with the ongoing maintenance and expansion of the gaming customer base and the development of new revenue strategies.
  • Responsible for rolling out new company initiatives.
  • Responsible for effective communication across all levels of the property.
  • Responsible for ensuring the internal controls are followed and revised accordingly
  • Responsible for assisting the General Manager in developing, leading and managing a high-performance Team.
  • Responsible for regular reviews and evaluations of departmental performance, working with department heads to take appropriate steps necessary to resolve any issues
  • Hires, trains and manages staff in accordance with organizational and approved departmental policies and programs. 
  • Address Team Member questions and concerns; conduct internal investigations as needed.
  • Ensures departmental Managers/Supervisors continually and consistently reinforce safety and accident prevention measures.
  • Promoting a positive image of the facility through public presentations, community events, internal and external business meetings, etc.
  • Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by a Casino entity or by a guest of the Casino.
  • Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
  • Other duties may be assigned. 

Requirements:

 

Qualifications:

  • Must be 18 years of age or older.
  • 8 + Years of progressive experience in the casino industry
  • 4 year degree required, Masters preferred
  • Experience in strategic planning and execution
  • Knowledge of contracting, negotiating, and change management
  • Ability to communicate and interact with officials at all levels of government and to work effectively with a wide range of constituencies in a diverse community
  • Ability to motivate teams and simultaneously manage several projects
  • Ability to demonstrate superior guest service
  • Ability to communicate effectively with Team members and guests
  • Ability to successfully fulfill the pre-employment process
  • Ability to work flexible shifts and days of the week including holidays
  • Knowledgeable of applicable federal, state, and local regulations.
  • Excellent verbal and written communications skills.
  • Ability to obtain and maintain all necessary licensing

 

Physical and Mental Demands:

  • Regularly required to see, talk, hear; walk and stand.
  • Frequently required to use hands to finger, handle, or feel; reach with hands and arms.
  • Occasionally required to sit or stoop.
  • Must occasionally lift and/or move up to 25 pounds.
  • Ability to work in a noisy and smoky environment.

Able to interact with others while maintaining a positive and courteous demeanor.