City
 
Address
 
Shift
Available to Work Any Shift
Category
Positions with guest contact
Employment Status
Part-Time

AGENT PLAYER SERVICES PT

 

Description:

Summary: Provides casino player services to ensure their entertainment experiences exceed their expectation level. 
 
R1SE Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation

 

Essential Job Functions:

  • Welcomes customers. 
  • Responsible for executing new card sign-ups utilizing hand held devices and desk top computers at the Rush Rewards Center. 
  • Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
  • Informs members of benefits, contests and promotions. 
  • Replaces lost club cards. 
  • Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play. 
  • Assists with payment of slot jackpots, ticket fills and equipment jams. 
  • Repairs minor slot machine malfunctions. 
  • Notifies slot technicians when machine malfunctions require technical assistance.
  • Discretionary ability to extend complementary services in accordance with the approved comp matrix. 
  • Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities. 
  • Complies with internal controls, standards and procedures. 
  • Performs all other duties as assigned. 

Requirements:

Qualifications: 

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • One or more years in a customer service environment.
  • Excellent customer service and interpersonal skills.
  • Ability to communicate with team members and guests
  • Available to work flexible shifts, weekends and holidays.
  • Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

  • Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms. 
  • Frequently required to stoop and kneel. 
  • Must occasionally lift up to 25 pounds.
  • Ability to work in a noisy and smoky environment