City
 
Address
 
Shift
Available to Work Any Shift
Category
Positions with guest contact
Employment Status
Part-Time

BANQUET SERVER- ON CALL

 

Description:

Summary: The Banquet Server serves food and beverages to private parties in a friendly, efficient, and

professional manner and ensures a positive experience for all customers. Each Banquet Team Member is responsible for ensuring the successful delivery of the Gibson’s Restaurant Group’s philosophy, which is based upon three distinct core beliefs: Hospitality, Quality and Value.

 

R1SE Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation

 

Essential Job Functions:

  • Serves customers as part of a team by anticipating their needs, initiating conversation, offering

    assistance and advice and remembering that “the customer is always right”!

  • Performs Banquet set-up, running side work and closing duties.
  • Possess an extensive knowledge of the private dining menu and wine list, including specials.
  • Meets and greets customers promptly, courteously, and graciously, addressing customers by name whenever possible.
  • Checks identification to ensure customers meet minimum age requirements for consuming

    alcoholic beverages.

  • Responsible for basic prep work behind the bar including but not limited to refilling ice bins,

    restocking liquor, replacing kegs, cutting garnishes, and clearing away and washing empty

    glasses.

  • Serves customers alcohol according to the guidelines of safe serving.
  • Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar, following standard recipes.
  • Mixes ingredients, such as liquor, soda, water, sugar and bitters to prepare cocktails and other

    drinks.

  • Serves wine and draught or bottled beer.
  • Arranges bottles and glasses to make attractive display.
  • Enters orders into POS accurately.
  • Resets tables according to specifications of the restaurant.
  • Removes plates and silverware when all guests have finished.
  • Participates in table and dining room clean up.
  • Maintains cleanliness of tables during service to amplify customer perception.
  • Computes customer checks, operates the POS system and accepts payments.
  • Reports tips for each shift.
  • Anticipates customer’s needs by constantly scanning the room.
  • Maintains dining room safety and sanitation standards.
  • Possess an awareness of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns.
  • Arrives for each shift on time and in full uniform.
  • Attends all pre-shift meetings ready to “listen and learn” and share ideas.
  • Avoids leaving work area during peak periods.
  • Takes breaks only when approved by the General Manager- Hugo’s, Assistant General Manager- Hugo’s or Banquet Shift Manager.
  • Keeps a clean and professional appearance at all times.
  • Must pass general information and departmental tests.
  • Maintains a clean uniform throughout the shift.

Performs all other duties as assigned

Requirements:

Qualification:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Six months or more related experience.
  • Must be available to work flexible shifts, weekends and holidays.
  • Ability to obtain and maintain all necessary licensing.

 

Physical and Mental Demands:

  • Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
  • Ability to communicate verbally with other kitchen staff in fast-paced environment.
  • Must occasionally lift and/or move up to 50 pounds. 
  • Able to work with others while maintaining a positive and professional demeanor. 
  • Regularly required to stoop or kneel and stand for long periods of time.
  • Regularly required to move with a sense of urgency, including pivoting and shuffling.