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Seminole Casino Immokalee

Job Description:

The Casino Host is responsible for:

♠ Ensuring an excellent guest experience for players while on site
♣ Developing relationships with VIP casino patrons to ensure incremental visits
♥ Managing discriminatory comps based on player account value
♦ Meeting weekly outreach benchmark goals
♠ Increasing theoretical  revenues to coded maintenance group

The incumbent will maintain relationships and market targeted customers through personal contact in order to generate incremental revenue.  The Casino Host will oversee, solicit and identify new gaming guests for the Player’s Club program.  The incumbent will meet and greet players on the casino floor, at special events and promotions.  The Casino Host will be responsible for the retention of existing guests and will assist in special services related to top tier players. The candidate must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment. The candidate must also be self-motivated, flexible, adaptable and able to work independently.

Must be able to continuously maneuver around the office and property, often standing for long hours.  Must be able to respond to visual and aural cues.  Must have the manual dexterity to operate a computer and other office equipment.  Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis.

Job Requirements:
High School Diploma or GED required, with a BS/BA degree in Accounting, Business Administration, Finance or Marketing preferred and a minimum of two (2) years experience in a fast-paced, high intensity, high-volume gaming/casino environment, or an equivalent combination of education and/or work experience.. Multi-lingual skills are desired.  Exemplary written and verbal communications skills are necessary in this position.  Sales background desired. Knowledge of casino patron management systems preferred.  Must be willing to work any shift and long hours when needed including nights, weekends and holidays. Must possess ability to function and manage in non-standard situations where independent judgment is required and limited guidelines exist. Must be proficient in Microsoft Office, Word and Excel, and able to stand/walk for long periods of time.
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