Answers all incoming phone calls, with a pleasant and courteous demeanor. Also routes calls to proper personnel. Answers questions as to directions to the casino, and promotions up coming for our guests. Solicits and identifies new gaming customers for the Players Club program as back up support person. PC Representatives are responsible for maintaining customer information, assuring the highest standards of data entry. This is an hourly position TIPS may not be accepted. Greet guests as they arrive and thank them as they leave. Demonstrate exceptional guest courtesy to both internal and external customers with every interaction, whether in person or by telephone. Provide timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floor as added support for player’s club personnel. Enter customer data timely, accurately and in adherence to company rules and guidelines. Redeem customer points for rewards, gifts, and etc. assist guest with promotional offers as received via direct mail or other advertising. Ensure all policies and procedures are followed with all required paperwork completed and filed accurately. Ensure all guests are fully informed of the benefits and features of the Players Club as they sign up and as promotions/special events/offers change or are updated. Resolve problem situations for our players immediately. Handle crowd control effectively with consideration for our guests. Announce drawings, events and special promotions on the public address system. Execute/assist with drawings and promotions as directed. Keep informed on how machines operate and be able to explain the operation of all gaming activities to guest. It is the responsibility of each players club rep to learn how new games operate as soon as they are added to the floor.
High School Diploma or GED equivalent work experience required. Previous customer service experience, telemarketing or retail sales experience preferred; or an equivalent combination of education and/or work experience. Applicant must be able to work flexible schedule to include evenings, weekend, and holidays. Also must possess excellent interpersonal skills; be able to work under pressure and handle customers inquiries in a courteous and professional manner. Typing skills required with a minimum of at least 25 words per minute. Previous computer experience required including data entry. Any phone operations experience a plus.