Job Title:   Table Games Manager
 
Full-Time
 
 
Casino Gaming

JOB DESCRIPTION:
Summary:
The Table Games Manager is responsible for the overall operation of the Table Games Department. Responsibilities include training employees; planning, assigning and directing work and performance reviews; rewarding and disciplining employees; addressing issues and resolving conflicts.

Major Responsibilities/Activities:
• Responsible for assuring sufficient staff is scheduled for departmental needs, which includes dealers, supervisors and box personnel.
• Assures that surveillance is notified, as required, by casino policies and procedures and notifies the Director of Casino Games of any discrepancies.
• Must know and assure that all paperwork required by the various departments and any outside agencies is completed in a timely manner and verifies such to be correctly reported.
• Responsible for any disciplinary actions taken on any dealer or supervisor on any shift which they may be accountable.
• Assures a smooth, productive and enjoyable environment is maintained for staff and players.
• Responsible for assuring end of shift procedures and necessary reports are correctly prepared and completed, such as Game Opener/Closer, Record of Credit, Fills, etc.
• Must be very aware of all high action or large losses or winnings.
• Should be aware of table games estimated win/loss status everyday.
• Should be made aware of all incidents or accidents that may occur within department.
• Responsible for handling all player or employee complaints in a diplomatic manner.
• Reports all incidents regarding employees to the Director of Casino Games for proper action by their respective department.
• Other duties as assigned.

JOB REQUIREMENTS:
Minimum Requirements:
• Preference is given to qualified Santa Ana Tribal Members.
• Associates Degree (A.A) In Business. Bachelors Degree is preferred.
• Minimum of four years in a supervisory or equivalent position.
• Previous knowledge of casino rules, regulations and procedures.
• Must be courteous, reliable, dependable and able to work a flexible schedule.
• Must have good supervisory skills.
• Must have advanced computer capabilities.
• Must be 10-key proficient.
• Must possess a positive attitude towards guests and co-workers.
• Must be self-motivated, enthusiastic, and work well as a part of a team.
• Will follow all rules and regulations established for Santa Ana Star Casino.
• Must have knowledge of all games; 21, Roulette, Craps, etc.
• Bi-cultural experience preferred.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.

Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintains a strict level of confidentiality regarding company information.
• Strong numerical or statistical aptitude.
• Strong mathematical skills.
• Proven ability to provide outstanding customer service.
• Must be a Team Player.
• Pleasant, polite manner for dealing with the public as well as staff.
• Ability to handle conflict situations.
• Display strong verbal and written communication skills.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Pleasant, polite manner for dealing with the public as well as staff.
• Must have the ability to understand procedures and gaming regulations and adhere to them.
• Must have the ability to read, analyze and interpret basic instructions furnished in written, oral or diagram form.

Essential Physical Functions
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
• Must be able to work various hours, as needed, including weekends and holidays.
• Must present self in a well-groomed, professional appearance.
• The employee must be able to lift up to 25 pounds.
• Must be able to handle stress effectively.
• Stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hears.
• Must be able to walk and stand for extended periods of time
• Must be able to work at a fast pace and in stressful situations.


• Must be able to maneuver around the office and the facility as needed to collect all necessary documents.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used
• Copiers, fax machines, and other traditional office equipment, as required.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud. Employee will be exposed to a second-hand smoke-filled environment.

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