Job Title:   HOST-CASHIER-ZOO
San Diego Zoo
111504
Any
Food Service
VARIES
Without Benefits

 
 

 

 THIS EMPLOYER PARTICIPATES IN E-VERIFY
**San Diego Zoo Global is a smoke-free workplace**

Deadline to apply:  Tuesday, February 12, 2013 by 9:30pm Pacific Standard Time.

(Union Position)  $9.21 per hour

" Put Your Passion for Wildlife to Work"

 
Applicants must be at least 18 years of age.  Experience working as a host in fast paced, high volume, full service restaurant is a plus. Essential functions for these jobs include servicing customers in a prompt and efficient manner. Outgoing, friendly , courteous candidates with outstanding guest service skills required.   Ability to multi-task constantly changing priorities and easily initiate conversation with a diverse group of people is necessary. Applicants must be available to  work any of the seven days of the week and start work by 9:00 AM on weekdays and without any time restrictions on weekends and holidays including nights. These are seasonal positions through September with opportunities for year-round employment. 



PRIMARY PURPOSE

 



The Host/Cashier performs all job assignments with a positive attitude which reflects the San Diego Zoo Global’s mission and vision of connecting people to wildlife and conservation as well as pursues green/conservation practices when feasible. The Host/Cashier under direction performs a variety of moderately difficult duties in acting as host; greets and seats guests; maintains an accurate wait list and manages the seating rotation of the restaurant. This position reports to the Lead, Supervisor or Manager.
 
Positions in this class are assigned to a restaurant, which provides guests with restaurant table service. In addition to hosting, this position assists other front of the house employees in serving guests in a prompt and efficient manner.
 
ESSENTIAL FUNCTIONS

  • Greets all guests entering the restaurant
  • Makes Customer Service a top priority
  • Seats guests in a prompt, courteous and efficient manner
  • Manages seating rotation
  • Takes restaurant reservations
  • Provides personable and professional phone etiquette
  • Communicates with management staff on a daily basis
  • Applies good work ethics and meets SDZ Global performance standards
  • Assists servers and bus persons with service when time allows
  • Assists in training new personnel as needed
  • Assists Lead, Cooks, Manager and Supervisor when needed
  • Maintains Department of Environmental uniform standards
  • Maintains a passing grade on the County of San Diego Department of Environmental Health food handlers exams
  • Engages in the organization’s mission and vision
  • Adheres to all organization and department policies and practices
  • Practices the GRRREAT Customer Service Standards

REPRESENTATIVE DUTIES

  • Handles information at the host desk including reservation book, business cards, handouts and special dinner advertisements
  • Keeps assigned areas clean, orderly and in a safe condition
  • Assists with period end inventory as needed
  • Assists guests in a courteous, friendly and professional manner
  • Professionally handles difficult situations with guests or employees
  • Adheres to the County of San Diego Department of Environmental Health standards
  • Maintains inventory of supplies at front desk
  • Adheres to sanitation and safety practices
  • Supports peers and Lead Food Server as needed
  • Helps to maintain a cohesive, friendly and productive work environment

ANCILLARY FUNCTIONS

Performs related duties and responsibilities as required.
 

 
 
REQUIREMENTS:
QUALIFICATIONS

Education, training and/or experience which would clearly demonstrate the essential functions, knowledge and skills listed. An example would be at least one years experience working in a fine dining restaurant environment.
 
Knowledge of:
  • Knowledge of Zoo or Safari Park facilities, rules and regulations
  • Proper phone etiquette
  • Basic usage and care of standard equipment
  • Basic inventory controls
  • Guest service standards and policies
  • Uniform standards
  • Performance standards

Ability to:

  • Multi/task and prioritize to meet the demands of business
  • Work in a high volume, fast/paced environment
  • Communicate effectively (oral and written)
  • Work effectively in a team environment
  • Interact tactfully and courteously with guests and employees
  • Work competently with a diverse large groups of people
  • Understand and carry out verbal and written instructions effectively
  • Perform required clean-up work

WORKING ENVIRONMENT

Exposure to environmental conditions found where food is being cooked in quantity for long periods of time; may have exposure to varying weather conditions and slippery surfaces. 
 
PHYSICAL DEMANDS

Move easily and work on slippery surfaces; frequently required to move and lift moderate to heavy objects up to 40 pounds; standing for long periods of time, bending, reaching and twisting; operate assigned tools and equipment.


ALL EMPLOYMENT IS CONTINGENT UPON PASSING A DRUG SCREEN.
SOME EMPLOYMENT IS CONTINGENT UPON PASSING PRE-PLACEMENT TESTING.
 

 
 
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