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RESERVATIONS SALES REP (Ticketing/Customer Service)
San Diego Zoo - Mission Valley
Average Hours per Week:
THIS EMPLOYER PARTICIPATES IN E-VERIFY
**San Diego Zoo Global is a smoke-free workplace**
Deadline to apply: Sunday, January 06, 2013 by 9:30pm Pacific Standard Time
(Non-Union position) without benefits. Salary commensurate with experience.
"Put Your Passion For Wildlife To Work"
The Reservation Sales (Ticketing) Representative position requires selling and processing reservations and ticket orders.
Requires excellent verbal/written communication and customer service skills.
Prior sales experience is essential (call/ticketing center preferred).
Applicants must be able to work effectively with others in a multi-task environment and be detail oriented.
Strong math and computer skills are necessary.
Experience and knowledge of reservation and ticketing systems are preferred.
Bi-lingual in Spanish is desirable.
Selected candidate must be available to work any of the seven days of the week (including various morning and evening shifts, weekends and holidays), approximately 20 hours per week.
May be required to work additional hours during peak business seasons (Summer, Winter holidays, Spring Break, etc.)
PLEASE SEE JOB DESCRIPTION BELOW:
The Reservation Sales Representative performs all job duties with an attitude that reflects San Diego Zoo Global’s mission and vision of connecting people to wildlife, conservation and pursues green/conservation practices when feasible. The Reservation Sales Representative sells SDZ Global products for Admission, Memberships, Tours and Programs. This position reports to Manager – Reservation Sales.
Resolve customer service concerns
Services incoming telephone calls in a Sales and Customer Service Call Center
Cultivates Member relationships to build philanthropic interest
Sells and/or provides information about tickets, tours, and programs
Sells and/or provides information about memberships, yearly passes, magazine subscriptions, and associated events
Up sells memberships when appropriate
Responds to Customer Service inquiries
Processes payments and refunds
Maintains reservation and membership records
Maintain tour/program inventory and schedules
Provides support to event coordinators and outside sales staff as required
Conducts special projects as assigned
Represents SDZ Global at consumer trade show or events as needed
Adheres to all SDZ Global and department policies and practices
Practices the GRRREAT Customer Service Standards
Sells SDZ Global products for Admission, Memberships, Tours and Programs by providing product information, booking reservations, processing order payments, and fulfilling ticket requests
Representatives resolve customer service concerns following established department policies and procedures.
Sells and/or provides information about tickets, tours, and programs for individuals, groups, and contracted clients
Responds to Customer Service inquiries from Members and/or the general public and offers appropriate information to generate additional sales and/or resolve guest concerns
Prints and processes ticket orders
Processes and produces correspondence as necessary
Produces/maintains routine documents and logs
Performs related duties and responsibilities as required.
Examples of representative qualifications include experience in sales, customer service or telemarketing (call / ticketing center preferred) involving customer contact; Bilingual Spanish language skills desirable.
Computer programs (i.e. word processing, spreadsheets, database systems)
Basic math skills
Cash handling skills
Use effective customer service skills
Create and maintain accurate records
Effectively organize and be detail oriented
Communicate effectively (verbal and written)
Work effectively in a team and structured environment
Prolonged sitting and computer use; moderate walking, standing, lifting approximately 20-25 pounds.
ALL EMPLOYMENT IS CONTINGENT UPON PASSING A DRUG SCREEN.
SOME EMPLOYMENT IS CONTINGENT UPON PASSING PRE-PLACEMENT TESTING.
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