SLOT SUPERVISOR

Position Summary

Under limited supervision while working with management to fulfill goals, and objectives in the Slot Department.  Provide leadership and motivation to staff at all levels to ensure a consistent and professional corporate image.

Supervision Exercised

Supervised by the Assistant Slot Shift Manager.  Supervises personnel as assigned.

Major Duties and Responsibilities

1. Provides excellent customer service and establishes guest perception of the Slot Department as that of exceptional hospitality and friendliness.
2. Performs assigned slot department activities in accordance with the policies and procedures prescribed in the Sandia Casino System of Internal Controls.
3. Supervises slot floor attendants for an assigned shift.
4. Acts as host and answers customer concerns questions and investigates and resolves customer complaints.
5. Approves large jackpot pay outs per approved internal controls.
6. Ensures adherence to federal cash reporting requirements.
7. Trains slot employees.
8. Assists slot technicians when necessary.
9. Assists Slot Attendants with minor repairs, tilt resets.
10. Ensures that employee Performance Appraisal are done in a timely manner.
11. Performs additional duties and responsibilities as necessary or assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

1. Ability to supervise, coordinate, direct and assign work.
2. Ability to make judgments and decisions regarding customer employee complaints.
3. Ability to implement and administer disciplinary procedures.
4. Ability to analyze and develop time lines, project resources, monitor and evaluate results.
5. Ability to develop and implement policies and procedures.
6. Ability to deal effectively with the general public and casino staff.
7. Ability to write reports and maintain slot files and employee Schedules.
8. Ability to develop and implement training needs for employees and Tribal members.
9. Knowledge of Casino operations, Tribal, federal and state reporting requirements.
10. Knowledge of all slot and gaming equipment.
11. Ability to work under extreme pressure and levels of stress.
12. Ability to use a 10 key calculator.
13. Ability to count and verify large sums of money: coin/cash.
14. Ability to recognize and process jackpot payouts.
15. Must be able to read, write and speak English fluently.

Minimum Qualifications, Education and Experience

Required:

1. High School Diploma, GED certification or equivalent.
2. Two (2) years’ experience in a slot department including six (6) months supervisory experience.
3. Must be at least 21 years of age.

Licensing Status

1. Must be able to obtain and maintain the required Gaming License.
2. Will require a post-offer, pre-employment and random drug screening.

Working Conditions

1. Work is performed indoors.
2. Work hours subject to change with overtime required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
5. Tasks maybe performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.
7. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry.
• Arms-reach, carry, push, pull, lift, twist, and rotate.
• Legs-lift, push, pull, twist, and rotate.
• Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.