HOUSE PERSON

Position Summary

Clean and maintain all guest hallways and stairwells in accordance with all housekeeping procedures and standards.  Deliver all clean linen to the floor closets, assist Guest Room Attendants by delivering supplies, stripping bed, collecting soiled linen and trash, stocking all floor closets and keeping all linen closets neat and organized.

Supervision Exercised

Reports to the Housekeeping Inspector.

Major Duties and Responsibilities

1. Stripping all vacant rooms (linen, terry, trash, and service trays) from the opened guest rooms.
2. Stocks storage closets and cleans linen and all amenities needed; making up all rollways.
3. Empties guest room attendant trash & linen from housekeeping carts continuously throughout the day.
4. Cleans guest elevators & vending areas (emptying trash, mirrors, elevator doors & floors and vending machine glass).
5. Cleans all guest room hallways and stairwells in the prescribed manner while following safety and security procedures and regulations.
6. Wall all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and not any areas that need immediate cleaning.
7. Sorts dirty linen and throws down appropriate linen chute, takes other linen to loading dock and puts in prescribed bins.
8. Removes trash from service areas, and takes to the appropriate location.
9. Performs function of Guest Room Attendant as needed.
10. Attends to guests needs such as: lost and found items, irons, cribs, towels, etc.
11. Reports any lost and found articles, damage, or merchandise problems to the housekeeping inspector.
12. Responds to all requests and questions timely and efficiently.
13. Immediately report any maintenance issues.
14. Performs other duties as necessary.

Knowledge, Skills and Abilities

1. Ability to operate a floor buffer and stripping machine.
2. Ability to operate a vacuum cleaner.
3. Excellent customer service skills.
4. Good verbal and written communication skills.
5. Excellent organizational skills.

Minimum Qualifications, Education and Experience

Preferred:

1. High School Diploma, GED certification or equivalent. 
2. Previous hotel work experience.

Licensing Status

1. Must be able to successfully pass a stringent background investigation.
2. Will require a post-offer, pre-employment and random drug screening.

Working Conditions

1. Work involves considerable exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
2. Moderate physical activity. Requires handling of average-weight objects up to 30 pounds or standing and/or walking for more than six (6) hours per day.
3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
4. Specific required movements include the following:
   1. Trunk – bend, twist, rotate, push, pull, and carry.
   2. Arms – reach, carry, lift, twist, and rotate.
   3. Legs – lift, push, pull, twist, and rotate.
   4. Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.
5. Must be able to lift 30 lbs.