Sandia Resort
Job Code
Pay Rate
$9.42 - $1178/HRLY
Food & Beverage
Employment Status



Position Summary
Under general supervision, performs activities in support of Restaurant Outlets. Welcomes customers, seats them at tables and helps ensure quality of service.
Supervision Exercised
Supervised by the Restaurant Managers and Supervisors
Major Duties and Responsibilities
1.          Provide excellent customer service and establish guest perception of restaurant service that is “Far from Ordinary”
2.          Utilize the 10/5 Rule to establish guest contact.
3.          Ensure that all guests are greeted with a sincere welcome and a warm farewell that show appreciation for their business and hope to see them again soon
4.          Seat customers in a timely manner, provide guests with a menu and have knowledge of menu items to suggestively sell.
5.          Participation in Daily Stand Up Meetings to ensure property communication is understood.
6.          Timely completion of computer assisted training as required.
7.          Maintain knowledge of property food outlets, lounges, entertainment, marketing promotions and upcoming property and local events
8.          Arrange for most appropriate seating for customers especially those with special needs or concerns.
9.          Keep all areas fully stocked and clean as assigned.
10.       Maintain contact with kitchen staff, management, serving staff and customers to ensure dining details are handled properly and customers’ concerns are addressed.
11.       Receive and record patrons’ dining reservations where appropriate.
12.       Ensure that health and safety regulations are maintained at all times.
13.       Perform additional duties and responsibilities as necessary or assigned.
Knowledge, Skills and Abilities
1.          Ability to follow instructions.
2.          Must have excellent customer service skills.
3.          Must be able to communicate effectively with customers, management and other staff.
4.          Exhibiting a strong commitment to the organization.
5.          Must maintain the highest standard of personal hygiene.
6.          Knowledge of minimum temperature requirements for food/drink preservation.
7.          Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.


Minimum Qualifications, Education and Experience


  1. One (1) year previous experience in a high volume customer service position
  2. Must be at least 18 years of age.


  1. High School Diploma, GED certification or equivalent.

Licensing Status

  1. Must be able to successfully pass a stringent background investigation.
  2. Will require a post-offer, pre-employment and random drug screening.
  3. Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.

Working Conditions

  1. Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
  2. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
  3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.