Location
Sandia Resort
Job Code
95942
Shift
Swing
Pay Rate
$4.77/hr+tips
Category
Food & Beverage
Employment Status
Part-Time
Incentive

COCKTAIL SERVER- BIEN SHUR

Description:

Major Duties and Responsibilities

  1. Takes beverage order and relays it to bartender (order taken within 3 minutes).
  2. Offers customer another round when glass is half empty and guest is showing no visible signs of intoxication.
  3. Participates in Daily Stand-Up Meetings to ensure property communications are understood.
  4. Timely completion of computer assisted training as required.
  5. Collects order from bartender, adds appropriate garnish, places on tray, and serves to guests with cocktail napkins.
  6. Empowered to address feedback of guests and informs supervisor as necessary.
  7. Maintains knowledge of all in-house services as well as local information and assists guests when solicited.
  8. Maintains tables regarding the ongoing removal of empty glassware during service and the complete clearing of tables after guests have departed.
  9. Demonstrates responsible alcohol service.
  10. Suggestively upsells guests at every interaction.
  11. Utilizes guests’ names when known at the time that the tendered bill is presented.
  12. Adheres to the property standards on appearance at all times.
  13. Responsible for accurately tendering and presenting check to guests.
  14. Completion of all opening and closing side work as assigned per each shift.
  15. Maintains possession of a valid alcohol certificate in conjunction with a valid form of identification at all times while serving alcohol.
  16. Performs other duties as assigned by Management.

Secondary Duties and Responsibilities

     

Knowledge, Skills and Abilities

  1. Excellent customer service, sales and food/beverage service skills.
  2. Knowledgeable of brand selections, prices, and garnishes.
  3. Knowledgeable of basic sanitation.
  4. Proficiency in POS systems.
  5. Ability to read and comprehend simple instructions, short correspondence, and memos.
  6. Ability to demonstrate strong food and beverage menu knowledge including bar menu, dinner menu and wine list.
  7. Ability to open bottles of wine and champagne tableside.
  8. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Requirements:

 

 

Minimum Qualifications, Education and Experience

Required:

  1. One (1) year serving experience in an establishment that serves beer, wine, and spirits.
  2. Must be at least 21 years of age.

Preferred:

  1. High School Diploma, GED certification or equivalent

Licensing Status

  1. Must be able to successfully pass a stringent background investigation.
  2. Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.
  3. Will require a post-offer, pre-employment and random drug screening.