Sandia Resort
Job Code
Food & Beverage
Employment Status



Position Summary
Under general supervision, performs activities in support of the Deli area. Ensures that all guests receive “Far from Ordinary” service and that all transactions are conducted efficiently and accurately.
Supervision Exercised
Supervised by the Deli/Grill Supervisors and Managers.
Major Duties and Responsibilities
1.          Provide excellent customer service and establish guest perception of superior guest  service as that of exceptional hospitality and friendliness.
2.          Ensures that all items served to our guests are of high quality and presented consistently.
3.          Utilizes the 10/5 rule when making initial contact with guests and greet every guests with a warm greeting as well as a positive parting remark that expresses gratitude for their business.
4.          Maintain control and balance of bank and revenues to ensure accurate tendering the throughout shift whereas monthly variances do not exceed more or less than five dollars.
5.          Ensures that security escort is always present when transporting money to and from the casino vault.
6.          Participation in daily stand up meetings to ensure property information is understood.
7.          Timely completion of computer assisted training as required.
8.          Ensure that the cleanliness of the work area is properly maintained and that opening and closing side work is completed daily by shift as assigned.
9.          Ensures proper temperature requirements are maintained at all times as well as temperature logs completed as required.
10.       Ensure that health and safety regulations are maintained at all times.
11.       Perform additional duties and responsibilities as necessary or assigned management.
Knowledge, Skills and Abilities
1.        Ability to follow instructions.
2.        Exhibiting a strong commitment to the organization.
3.        Maintain the highest standard of personal hygiene.
4.        Ability to deal effectively with the general public and casino staff.
5.        Knowledge of minimum temperature requirements for food/drink preservation.
6.        Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.


Minimum Qualifications, Education and Experience
  1. High school diploma or GED Certification required. 
  2. Experience in restaurant or food service capacity highly desirable.
  3. Must complete New Mexico Indian Health Food Handlers course.
Licensing Status
Must be able to successfully pass a Background Investigation.