BELL PERSON

Description:

Position Summary

Provides friendly and efficient service to guests while transporting their baggage from the Bell Desk to their room or vehicle.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

Greet incoming guests and escort them to their rooms.
Receive and mark baggage by completing and attaching claim checks.
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, banquet storage room by hand or using baggage carts.
Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
Assist physically challenged travelers and other guests with special needs.
Compute and complete charge slips for services rendered and maintain records.
Deliver messages and room service orders and run errands for guests.
Explain the operation of room features such as locks, ventilation systems, and televisions.
Performs other duties as assigned.
Must attend and complete are required departmental training.
Builds professional relationships with guests while maintaining a friendly, approachable demeanor.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

Builds relationships with guests (or community, etc.) based upon respect while maintaining a professional, friendly, and approachable demeanor.
Works collaboratively to deliver the highest degree of service to the guest.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

Excellent customer service skills.
Excellent verbal and written communication skills.
Knowledge of Casino Hotel Resort services.
Knowledge of local area.

Requirements:

Education and Experience
Required: One (1) year of experience in customer service. Must be 18 years of age High School diploma or GED equivalent required. Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening.
	Physical Requirements/Working Conditions The following selected physical activities are required to perform the essential functions of this position
Physical Requirement	Description
Balancing	Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Climbing	Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Crawling	Moving about on hands and knees or hands and feet.
Crouching	Bending the body downward and forward by bending leg and spine.
Feeling	Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity	Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping	Applying pressure to an object with the fingers and palm.
Hearing	Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling	Bending legs at knee to come to a rest on knee or knees.
Lifting	Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Pulling	Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing	Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching	Extending hand(s) and arm(s) in any direction.
Seeing	The ability to perceive the nature of objects by the eye.
Walking	Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Seeing	The ability to perceive the nature of objects by the eye.
Sitting	Particularly for sustained periods of time.
Standing	Particularly for sustained periods of time.
Stooping	Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking	Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:	The worker is subject to: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Visual acuity to operate motor vehicles or heavy equipment. Environmental conditions: Activities occur inside and outside Noise: There is sufficient noise to cause the worker to shout to be heard above the ambient noise level. Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.

The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.

The Pueblo of Sandia reserves the right to make changes to the job description whenever necessary.

Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process.

The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Return to Search

	Trouble cutting and pasting your resume into the window provided
	Copy the resume from your text document (example: MS Word) by opening/viewing the document and selecting Edit - Select All from the menu bar, then Edit, Copy. Go back to the enrollment page where you want to paste the resume. Click into the Resume text box. You will see your curser blinking in the box. Go to the menu bar at the top of the browser and select Edit, Paste. This will put the resume into the text area. View what you have pasted and make sure it is visible within the limits of the box

	Resume doesn't look like it will fit within the text box provided
	How your resume looks in the text box is not necessarily how it will look when an employer views it. Be sure to align the bullets, tabs and spacing to ensure a well-formatted view for the recruiters.

	Using HTML when formatting your resume within the text box
	Do not use HTML when submitting your resume. Your resume will be viewed by recruiters with widely varying screen dimensions, including Palm Pilots. Your resume might be converted into straight ASCII text and imported into a database or resume management software.

	Targeting your job search
	You can fine tune your job search by using specific keywords in the Keyword Search. If these keywords are in any part of a job, the search will return those jobs. Example keywords: marketing, business administration These words will result in job descriptions that include either marketing or business administration or both. Example: Business Administration These words together result in job descriptions that include both words in the order you type them in. Example: Business Administration and marketing and entry level These words result in job descriptions that include all of these words.

	Selecting more than one choice in a list box
	To select multiple choices in a drop down box, hold down the CTRL ("Control") key while clicking the options with the mouse. Use the SHIFT key if you're using a Macintosh.

	Printing your resume
	When you are reviewing your resume, click into that frame. From your browser's menu, select 'File' and 'Print - only selected frame.'

	Changing your username and password
	You will not be able to change your username or password. If you lose your password, you can click on the "Forgot Password" button next to the password box on the login page. If you have forgotten your username, you will need to register again.

	How your Job Spy work
	Routinely, your Job Spy will search the job database. If a new job has been added that contains your Job Spy criteria, that job will be emailed to you! Enter the keywords that a job should contain in the "Keyword(s)" box. Create a memorable name for your Job Spy.