DIRECTOR OF TABLE GAMES OPS

Position Summary

Reports directly to the General Manager of Gaming Operations and is responsible for the overall Table Games operation, administration and authority over all Table Games personnel.  The Director of Table Games is responsible for adhering to the System of Internal Controls, NIGC MICS, and federal cash reporting requirements.  The Director of Table Games has the ability to sign all forms involving Table Games which includes but is not limited Requests for Fill/Credit, Fill/Credit slips, table opener/closer, temporary opener/closer, federal cash reporting documents, complimentary, and promotional items.  The Director of Table Games has access to the pit podium, pit area, table banks, and cards and dice in play and in Table Games storage areas.  The Card and Dice room is accessible when escorted by Security.

Supervision Exercised

Supervised by the General Manager of Gaming Operations.

Supervises the following:

• Table Games Manager
• Shift Managers
• Pit Bosses
• Box Persons
• Table Games Floor Supervisors
• Scheduling Supervisors
• Dealers
• All other personnel as assigned.

Major Duties and Responsibilities

1. Supervise, direct and/or perform activities designed to provide quality customer service and establish guest perception of the Table Games Department as that of exceptional hospitality and friendliness.
2. Responsible for the development, management and monitoring of the annual budget.
3. Schedule employee work hours for maximum utilization of manpower.
4. Interview, audition, hires, disciplines and discharge employees as necessary.
5. Observe employees in the performance of their duties to determine whether they are trained to meet the standards set for their respective positions. Ensure employee development through training for all games and employee relations.
6. Plan and implement policies, rules and directives to accomplish department objectives. Improving and standardizing house rules and procedures.
7. Direct supervisors in coordinating the work of their assigned employees and assigned areas of responsibilities to assure shift continuity.
8. Ensure strict adherence to the Sandia Casino System of Internal Controls.
9. Direct and monitor supervisors and employees to ensure game protection and loss prevention techniques.
10. Evaluate and continuously compare the performance of the Table Games operations and standards. Analyze abnormal deviations from the norm and take corrective action when necessary.  Reviews new games and side bets for inclusion in the game mix.
11. Plan game types, house rules and limits. Consult with casino management on appropriateness and suitability.
12. Ensure Table Games operations comply with gaming laws and regulations.
13. Responsible for driving the accurate, complete, and timely submittal of all department performance appraisals.
14. Provides the final decision on levels of any performance based merit increases.
15. Responsible for timely and efficient communication with the GM of Gaming Operations and other departments.
16. Perform additional duties and responsibilities as necessary or assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

1. Ability to supervise and direct the work employees.
2. Ability to plan and implement work schedules.
3. Ability to deal effectively with the public.
4. Ability to work odd and unusual hours, including weekends and holidays.
5. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
6. Ability to write and prepare standard reports and documents.
7. Knowledge of all Table Games rules and regulations.
8. Must be able to read, write and speak English fluently.

Minimum Qualifications, Education and Experience

Required:

1. High School Diploma, GED certification or equivalent.
2. Bachelor’s Degree in Management or related field and eight (8) years progressive and responsible experience in casino Table Games Management and Administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling twelve (12) years may substitute for the required education and experience.
3. Must be at least 21 years of age.

Licensing Status

1. Must be able to obtain and maintain the required Gaming License.
2. Will require a post-offer, pre-employment and random drug screening.