Sandia Casino
Job Code
Pay Rate
$154,688 - $216,564 annual
Employment Status
Benefits, 401k, PTO



Position Summary

The General Manager of Gaming Operations shall be responsible for the day to day operations of a gaming floor consisting of Slot Machines, Table Games, Poker, Keno and Bingo. Directs the activities of the Cage-Vault and Count Team.

Supervision Exercised

Supervised by the Chief Operating Officer.


Supervises the following:

  • Director of Slot Operations

  • Director of Table Games Operations

  • Bingo Manager

  • Keno Manager

  • Poker Manager

  • Cage Vault Manager

  • Count Team Manager.

  • Administrative Assistant – Gaming Operations

  • Responsible Gaming Coordinator

Major Duties and Responsibilities

  1. Responsible for maximizing revenue generation in the management of the revenue generating departments.

  2. Responsible for providing flawless customer service for the Gaming Operations.

  3. Responsible for providing the gaming customer with the level of product conducive to a four star operation.

  4. Responsible for controlling labor and other operating cost to ensure that they are directly in line with casino’s volume level.

  5. Spends considerable time in the operations MBWA (Management By Walking Around).

  6. Mentors, consults and gives direction to the management of the gaming divisions to instill the spirit of teamwork, communications and planning.

  7. Spends time with the customer identifying what is working and areas that need improvement.

  8. Responsible for providing the Chief Operating Officer with recommendations to increase revenues, decrease costs for enhanced customer service levels.

  9. Develop, implement and monitor an operational business plan ensuring the compliance with the goals and objectives of the Resort and Casino as well as ownership.

  10. Works closely with the Chief Operating Officer to consistently improve the performance, quality and profitability for gaming related activities.

  11. Creates a management philosophy that encourages teamwork, planning, communications, responsibility and accountability.

  12. Manage direct reports in a positive manner, offering them direction, guidance and mentorship to assist them in their professional growth.

  13. Works closely with the Chief Operating Officer and Director of Marketing in developing strategies to accomplish the provision of the Resort & Casino designed to expand client attendance and increase profits.

  14. Develop, implement and monitor the budget for the operational departments.

  15. Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures and ensure operational compliance with agency directives.

  16. Initiate, prepare, review and comment on special operational reports and present to the Tribal Council, committees, organizations and other entities as necessary.

  17. Identify training needs, contract with service providers and provide training opportunities.

  18. Consults with the Chief Operating Officer in the planning and accomplishment of future expansion needs based upon existing capital infrastructure, projected future needs and the availability of enterprise resources.

  19. Establish internal operating procedures and additional safeguards as necessary to protect Tribal assets, clients, employees and Tribal property.

  20. Ensure the effective and timely transfer of casino resources to area banks.

  21. Establish and maintain effective business relationships with creditors and local business merchants and clientele.

  22. Establish game format, hours of operation and prize payment schedules.

  23. Prepare financial reports for the operational departments and present to the Tribal Council when applicable.

  24. Maintains accountability for the performance and evaluation of departmental managers.

  25. Perform additional duties and responsibilities as necessary or assigned.

Secondary Duties and Responsibilities


Knowledge, Skills and Abilities

  1. Knowledge of Gaming Commission policies, procedures and guidelines.

  2. Knowledge of casino, Tribal, federal and state reporting requirements.

  3. Knowledge of all facets of the gaming industry.

  4. Knowledge of the processes and procedures used in the development of a casino business operational plan.

  5. Knowledge and ability to raise service and quality standards.

  6. Ability to effectively communicate, plan and implement new standards, procedures and/or strategies.

  7. Ability to supervise, coordinate, direct and assign work.

  8. Ability to make rapid decisions with limited resource data available.

  9. Ability to analyze and develop time lines, project resources, monitor and evaluate results.

  10. Ability to provide sound and measurable backup to support any/all recommendations for change.

  11. Ability to hire, motivate and maintain a viable work force.

  12. Ability to develop and administer a large casino and resort operations budget.

  13. Ability to work effectively with employees, general public and the Tribal Council.

  14. Ability to draft complex reports and materials and give lengthy oral and written presentations.

  15. Ability to pass an extensive background investigation.


Minimum Qualifications, Education and Experience


  1. High School Diploma, GED certification or equivalent.

  2. Bachelor’s Degree, preferably in Business Administration, Hospitality Management, Public Administration, or related field and ten (10) years’ experience in the management and administration of a casino gaming establishment. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling fourteen (14) years may substitute for the required education and experience.

  3. Eight (8) years supervisory experience.

  4. Must be at least 21 years of age.

  5. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

Licensing Status

  1. Must be able to obtain and maintain the required Gaming License.

  2. Will require a post-offer, pre-employment and random drug screening.

Working Conditions

  1. Work is normally performed in a typical interior/office work environment.

  2. Must be able to spend considerable time standing and walking.

  3. Limited physical effort required.

  4. Subject to moderate risks of cigarette smoking, common colds, influenza and raised levels of noise.