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Job Title:   Housekeeping Floor Manager
Riviera Hotel & Casino
2069
Las Vegas, NV
None
Varies
Full-Time
40+
Housekeeping

JOB DESCRIPTION:
It is the primary responsibility of the Housekeeping Floor Manager to oversee and ensure the smooth operation of assigned housekeeping areas. All duties are to be performed in accordance with departmental and Riviera policies, practices, and procedures.

SPECIFIC JOB FUNCTIONS:
• Supervises assigned floors and ensures all rooms are cleaned to Riviera hotel standards.
• Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements.
• Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to the Riviera Hotel Housekeeping standards policies and procedures.
• Randomly inspects twenty-eight (28) rooms cleaned by Guest Room Attendants daily, to ensure that appropriate service levels are met, as mandated by management. Inspections are performed on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards set by the Company.
• Inspects twelve (12) rooms in written form daily (six (6) occupied, six (6) checkouts), to ensure that service levels are in accordance with Riviera’s quality standards.
• Maintains records including repairs needed, lost and found items, and quality of work completed by employees.
• Perform all duties as deemed necessary for the success of the department.
• Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical • Right to Know standards.
• Inspects guest rooms completely and thoroughly for cleanliness.
• Submits required number of hallway evaluations to the Executive Housekeeper.
• Monitors the time clock when clocking employees in and out.
• Calls-in/enters status of all rooms, work orders, and carpets to be shampooed.
• Utilizes proper procedures for entering/cleaning a guest room.
• Resolves guest complaints in a timely manner.
• Completes daily worksheets accurately and in a timely manner.
Issues and retrieves all master keys, beepers, and two-way radios at the beginning and end of each shift.

JOB REQUIREMENTS:
ESSENTIAL DUTIES AND RESPONSABILITIES:
• At least three (3) years previous experience in a Housekeeping Department or equivalent with at least one year as a supervisor.
• At least one (1) year of excellent guest service experience.
• Knowledge of cleaning equipment, supplies, and chemicals used.
• Previous experience at a large Hotel/ Resort preferred.
• Able to walk and stand for major portion of shift.
• Able to operate electronic devices such as wireless phones, beepers and two-way radios.
• Excellent organizational skills to function effectively under time constraints with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Good working knowledge of computer software to include MS Word, Excel, PowerPoint, Outlook and/or equivalent.
• Basic math skills, ability to read and evaluate written material.
• Maintain physical stamina and proper mental attitude to deal effectively with guests, management, and other employees with courtesy and tactfulness.
• Must possess the ability to access all areas of the facility, frequent walking, standing, reaching and bending.
• Maintain manual dexterity to access the computer via the computer keyboard and operate office equipment.
• Advance practical working knowledge of all cleaning process and equipment such as; carpet care and floor care. In addition to stone and wood care and refinishing.
• Ability to orally communicate effectively in English.
• Must have interpersonal skills to deal effectively with all business contacts
• Maintain a professional, neat and well-groomed appearance, adhering to Riviera standards.
• Work varied shifts, including weekends and holidays.
• High School diploma or equivalent is required.
• Proof of eligibility to work in the United States.
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